Job Description
Site Reliability Engineer II
Overview / Summary
We are seeking a Site Reliability Engineer to join an SRE team focused on observability, monitoring, and technical consulting across GCP-based data platforms. This role is responsible for ensuring the availability, reliability, and performance of cloud and network systems and services through automation, monitoring, troubleshooting, and continuous optimization.
Key Responsibilities
- Collaborate with infrastructure teams to implement critical solutions by automating routine tasks.
- Monitor and manage production environments, proactively identifying and resolving issues.
- Participate in building advanced tooling for system access monitoring, log session recording, and reliability administration across multiple geographically distributed data centers.
- Engage with engineering teams to improve on-call efficiencies, incident management, and post-mortem analysis.
- Perform capacity planning and optimization to support growing demands and traffic patterns.
- Maintain monitoring and alerting systems for proactive system health checks.
- Continuously improve system performance, stability, and security through data-driven analysis and optimization.
- Create and maintain comprehensive documentation and diagrams to facilitate knowledge sharing.
- Work hands-on with cloud infrastructure, BigQuery workloads, CI/CD pipelines, and enterprise monitoring tools to maintain critical systems at scale.
Required Qualifications
- Bachelor's degree.
- 4+ years of experience in IT.
- 3+ years of development experience.
- Practitioner-level experience with at least one coding language or framework.
- Hands-on experience with Google Cloud Platform (GCP).
- Experience with BigQuery.
- Experience with Dynatrace.
- Proficiency with monitoring and observability tools, ideally Dynatrace or comparable tools such as Datadog or New Relic.
- Familiarity with ITSM tools such as ServiceNow, including incident, problem, and change management.
Preferred Qualifications
- Experience with GCP Cloud Run.
- Experience with Python.
- Strong troubleshooting and problem-solving skills.
- Familiarity with AI tools, including agents, skills, LLMs, and copilots.
- Experience defining and tracking SLAs, SLOs, and SLIs.
What Makes HTC A Great Place To Build Your Future
HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
#LI-Hybrid #LI-RM1
Numbers & Facts
| Location | Dearborn, MI |
| Job Type | Full-time, Employee |
| Industry | Computer/IT Services |
| Company Size | 1,000 to 1,499 employees |
| Year Founded | 1990 |
| Website | https://www.htcinc.com/ |
About Company
Shaping careers since 1990 - our long tenured employees are a testimony of the work culture. Join our global employee base of 12,000 and help us bring human expertise to tech in order to deliver purposeful solutions that amplify value.
Skills
- Analysis Skillsunmatched
- Artificial Intelligence (AI)unmatched
- Automationunmatched
- Capacity Managementunmatched
- Change Managementunmatched
- Cloud Computingunmatched
- Continuous Deployment/Deliveryunmatched
- Continuous Improvementunmatched
- Continuous Integrationunmatched
- Data Analysisunmatched
- Documentationunmatched
- Emerging Technologyunmatched
- GCP (Good Clinical Practices)unmatched
- IT Service Management (ITSM)unmatched
- Identify Issuesunmatched
- Incident Managementunmatched
- Machine Toolunmatched
- Network Operations Centerunmatched
- Network Performance/Analysisunmatched
- Network Systemsunmatched
- On Callunmatched
- Performance Managementunmatched
- Problem Solving Skillsunmatched
- Process Improvementunmatched
- Production Controlunmatched
- Production Managementunmatched
- Production Systemsunmatched
- Python Programming/Scripting Languageunmatched
- Reliability Engineeringunmatched
- Service Level Agreement (SLA)unmatched
- ServiceNowunmatched
- Spatial Dataunmatched
- Systems Maintenanceunmatched
- Technical Consultingunmatched
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