Site Reliability Engineer II

ABOUT THIS POSITION

Operates company's complex high traffic, business critical internet site communications and/or network-based (cloud) product systems. Plans, designs and implements scalable local and wide-area network solutions between multiple platforms and protocols (including IP and VOIP). Responsible for system performance; supports/troubleshoots network issues and coordinates installation of such items as routers and switches with appropriate vendors. Develops tools to automate the deployment, administration and monitoring of a network system. Provides training and assists with proposal writing. Conducts project planning, cost analysis and vendor comparisons and works on project implementation. Works with development teams to enhance and improve system operability. Conducts tests of network redundancy, resilience and failover of network elements to ensure up-time standards are fully achieved. May be required to provide on-call service coverage with other department employees.

WHAT YOU'LL DO

• Design, implement, and maintain automation for infrastructure provisioning, configuration management, and application deployments across various environments (on-premise and cloud).
• Proactively monitor system health, performance, and availability, utilizing a range of observability tools and defining key performance indicators (KPIs) and service level objectives (SLOs).
• Lead the investigation and resolution of complex production incidents, perform root cause analysis, and implement preventative measures to minimize future occurrences.
• Collaborate with development teams to ensure software is designed for reliability, scalability, and operational efficiency, participating in architectural reviews and providing expert guidance.
• Develop and maintain robust incident response procedures, runbooks, and disaster recovery plans.
• Contribute to the evolution of our SRE practices, tooling, and best standards, driving continuous improvement and knowledge sharing within the team.
• Participate in an on-call rotation to provide 24/7 support for critical production systems.
• Mentor junior SREs and contribute to the growth and development of the team.
• Evaluate and implement new technologies and solutions to enhance system reliability and operational efficiency.

WHAT YOU'LL NEED

• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• 5+ years of experience in a Site Reliability Engineering, DevOps, or highly related infrastructure engineering role.
• Strong proficiency in at least one scripting/programming language (e.g., Python, Go, Java, Ruby, Bash).
• Extensive experience with cloud platforms (AWS, Azure, GCP) including services related to compute, networking, storage, and databases.
• Deep understanding of Linux operating systems and networking fundamentals.
• Proven experience with infrastructure as code tools (e.g., Terraform, CloudFormation, Ansible).
• Solid experience with CI/CD pipelines and related tools (e.g., Jenkins, GitLab CI, GitHub Actions).
• Demonstrable expertise in monitoring and alerting systems (e.g., Prometheus, Grafana, Datadog, Splunk).
• Strong problem-solving skills with a methodical approach to debugging complex distributed systems.
• Excellent communication and collaboration skills, with the ability to work effectively across cross-functional teams.
• Experience with containerization technologies (Docker, Kubernetes) is highly desirable.
• Familiarity with database technologies (relational and NoSQL) and their operational challenges.

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.