Site Reliability Engineer III

Job Description:

McDonald's growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts, we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald's will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.

McDonald's Global Technology:

McDonald's Global Technology is here to power tomorrow's feel-good moments. That's why you'll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we're digitizing the Golden Arches. Combine that with our unparalleled global scale, and we're reshaping all areas of the business, industry and every community that is home to a McDonald's restaurant.

Complex Tech Challenges:

We face complex tech challenges every day. But that's where our diverse and talented teams come in. They're made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced. Check out the McDonald's Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.

Department Overview:

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald's works. We provide outstanding foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It's our goal to always provide an engaging, relevant, and simple experience for our customers.

Job Title: Site Reliability Engineer (SRE) - Edge Platform:

The Site Reliability Engineer (SRE) - Edge Platform is a key member of the Edge Operations and SRE team within Global Technology Infrastructure & Operations. This role is responsible for ensuring the reliability, scalability, and operational excellence of the Edge computing platform that supports McDonald's global restaurant technology ecosystem.

Accountabilities & Responsibilities:

• Operate and maintain Edge platform infrastructure to ensure 24x7x365 availability, reliability, and performance.
• Design and implement observability frameworks using tools such as Prometheus, Grafana, Jaeger, and Datadog.
• Collaborate with Platform Engineering and Edge Solution Delivery teams to ensure platform features are operable, maintainable, and supportable in production environments.
• Develop and maintain runbooks, playbooks, and automation scripts to streamline operations and reduce manual effort.
• Lead incident response, root cause analysis, and post-incident reviews to drive continuous improvement.
• Participate in capacity planning, performance tuning, and disaster recovery exercises.
• Implement and manage CI/CD pipelines and Infrastructure-as-Code (IaC) for operational tooling and automation.
• Architect and maintain self-healing and auto-scaling capabilities across Edge clusters.
• Partner with security teams to ensure compliance with enterprise standards and implement secure operational practices.
• Contribute to platform architecture discussions with a focus on operational readiness and supportability.
• Stay current with industry trends in SRE, edge computing, and distributed systems.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or related field; or equivalent experience.
• 5+ years of experience in Site Reliability Engineering, DevOps, or Platform Operations.
• 2+ years of experience supporting Edge computing or hybrid cloud environments.
• Strong expertise in observability tools (Prometheus, Grafana, Jaeger, Datadog, ELK).
• Experience with container orchestration platforms (Kubernetes, GKE) and virtualization technologies.
• Proficiency in scripting and automation (Python, Bash, PowerShell).
• Hands-on experience with CI/CD tools (GitHub Actions, Jenkins, ArgoCD) and IaC (Terraform).
• Solid understanding of cloud platforms (GCP, AWS) and distributed systems.
• Strong problem-solving skills and ability to work in a fast-paced, collaborative environment.
• Excellent communication and documentation skills.
• GCP or AWS certification preferred.
• Experience with Agile methodologies is a plus.

Compensation:

• Bonus Eligible: Yes
• Long-Term Incentive: Yes
• Benefits Eligible: Yes
• Salary Range: $127,332 - $159,165 per year

Additional Information:

• Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
• Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
• Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald's long-term incentive plan.
• McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.