Site Reliability Engineer

The ideal Site Reliability Engineer for this role owns the availability, performance, and operational integrity of enterprise infrastructure across physical, virtual, and cloud environments. They bring production-level experience with Nutanix, AWS, and Azure, deep expertise in storage architectures, and a strong foundation in both Linux and Windows administration. Proficiency in Ansible, Python, PowerShell, and Bash are expected. This individual is experienced in supporting large-scale, mission-critical infrastructure, comfortable in a 24/7 on-call environment, and accountable for incidents from detection through post-mortem.

What will you do?

• Operate and maintain Nutanix, AWS, and Azure environments, ensuring systems are optimized for
• performance and resource utilization.
• Administer Rubrik backup and disaster recovery platforms.
• Deploy and maintain NAS, SAN, and LUN storage infrastructure.
• Manage AVD environments using Nerdio.
• Maintain and support Genetec CCTV backend server infrastructure.
• Own the server infrastructure layer across all enterprise applications, partnering with application owners to troubleshoot and resolve issues that intersect with the underlying infrastructure.
• Identify and resolve errors and manage capacity across physical, virtual, and cloud environments.
• Evaluate and manage incoming server and storage change requests.
• Provide Level 2 and Level 3 support for operations and change management across Nutanix, NAS, SAN, and Rubrik platforms.
• Maintain accurate infrastructure documentation including diagrams, equipment lists, and change records.
• Apply firmware upgrades, software updates, and OS patching across all infrastructure systems on a scheduled and ad hoc basis.
• Create and maintain runbooks, process documentation, outage reports, and status updates.
• Perform daily monitoring, troubleshooting, and fault analysis across server and storage systems, including hands-on hardware repair.
• Generate and respond to incident tickets, monitor interfaces, and manage escalations via ServiceNow.
• Deploy and maintain infrastructure monitoring and reporting tools with SolarWinds as the primary platform.
• Collaborate with network infrastructure and cross-functional teams to ensure seamless integration of server and storage systems.
• Support studio and live sports operations, providing infrastructure guidance and assistance to teams without dedicated technical resources.
• Leverage Ansible and scripting in Python, PowerShell, and Bash to deploy, patch, and maintain server infrastructure.
• Participate in a team-based 24/7 on-call rotation for critical infrastructure support including scheduled patching.

Minimum Requirements

• 5 to 7 years of enterprise infrastructure operations experience.
• 5 or more years of experience with high performance compute, storage, and data center platforms.
• 3 or more years of vendor management experience.
• Bachelor's degree in engineering, computer science, or computer engineering preferred; equivalent experience considered.
• Production experience with Nutanix, AWS, and Azure.
• Rubrik backup and disaster recovery platform experience.
• Storage expertise across NAS, SAN, and LUN architectures.
• Strong Linux and Windows server administration.
• Experience with AVD and Nerdio for virtual desktop infrastructure.
• Proficiency in Ansible and scripting with Python, PowerShell, and Bash.
• SolarWinds proficiency - drive to learn it but not a hard requirement
• Integration experience with ServiceNow for incident management and ticketing.
• Solid networking fundamentals including routing, switching, firewalls, and load balancing.
• Previous experience supporting diverse business units including creative, production, or live events environments.
• Experience in enterprise-scale environments with an emphasis on fault tolerance and operational excellence.

Additional Requirements

• Must be available for on-call and overnight support, change management, and patching responsibilities on a rotating team schedule.