Site Reliability Engineer hybird - malvern, pa needs at least 8 years experience within the US
Job Description The Site Reliability Engineer (SRE) is responsible for improving the reliability, resiliency, observability, and operational excellence of Client's Cash & Money Movement ecosystem. This role serves as the reliability leader for the department, partnering with product and engineering teams to identify gaps, prevent incidents, improve recovery, and ensure critical client journeys remain highly available and resilient.
Key Responsibilities Observability & Monitoring
Own and maintain a single-pane-of-glass dashboard for application, platform, dependency, and client journey health.
Improve SLOs, SLIs, alerts, dashboards, and monitoring standards.
Ensure proactive detection of client-impacting issues using logs, metrics, traces, and synthetic monitoring.
Reliability & Incident Management
Improve MTTD, MTTR, and overall service reliability.
Maintain incident response playbooks and alerting standards.
Facilitate blameless postmortems, root cause analysis, and track corrective actions through closure.
Analyze trends and recurring failure patterns to prevent repeat incidents.
Resilience Engineering
Lead FMEA assessments for critical applications and journeys.
Identify single points of failure and partner with teams on remediation plans.
Conduct Game Days, chaos testing, failover testing, and recovery exercises.
Validate multi-region, multi-AZ, and disaster recovery capabilities.
Safe Change & Operational Excellence
Define reliability standards and operational guardrails.
Review production readiness of high-risk changes.
Drive adoption of safe deployment practices such as canary releases, feature flags, and automated rollback mechanisms.
Community of Practice & Reliability Leadership
Build and lead the Cash & Money Movement SRE Community of Practice.
Drive engagement, knowledge sharing, and reliability culture across the organization.
Identify and mentor application-level SRE champions/POCs.
Facilitate weekly reliability forums, office hours, and operational reviews.
Educate teams on SRE best practices, observability, incident management, resilience testing, and safe change principles.
Partner closely with Danlin Hibay's SRE and operational excellence organizations to stay aligned with enterprise standards, emerging tools, lessons learned, and engineering best practices.
Act as the liaison between Cash & Money Movement and enterprise SRE communities to bring recommendations, standards, and innovations back to product teams
Key Deliverables
Unified Cash & Money Movement Reliability Dashboard
Journey Health Dashboard (Add Bank, Transfers, Wires, ACH, Direct Deposit, Cash Plus, etc.)
SLO/SLI Framework and Alert Standards
FMEA Library and Resiliency Test Plans
Incident Playbooks and Postmortem Reviews
Reliability Community of Practice
Reliability Maturity Assessments and Executive Reporting
Success Measures
Reduced Sev 1/2/3 incidents
Reduced MTTD and MTTR
100% critical applications with SLOs, dashboards, and actionable alerts
Completion of FMEA and resiliency testing for critical journeys
Timely closure of postmortem action items
Improved reliability, availability, and client experience across Cash & Money Movement.
Active and engaged reliability community across Cash & Money Movement
Operating Model This is a Hub-and-Spoke SRE model, SRE defines what "good" looks like and drives continuous improvement while engineering teams remain accountable for execution and results.
SRE owns
Reliability standards and best practices
Observability and dashboards
Assessments, FMEA, and resilience testing
Incident reviews and postmortems
Community of Practice
Education, coaching, and governance
Product Teams own
Reliability backlog execution
Remediation and implementation
Operational outcomes
Service health and reliability improvements
Numbers & Facts
Location
malvern, PA
Skills
Best Practicesunmatched
Community of Practice (CoP)unmatched
Continuous Improvementunmatched
Corrective Actionunmatched
Customer Experienceunmatched
Disaster Recoveryunmatched
Ecosystemsunmatched
Failoverunmatched
Failure Mode and Effects Analysis (FMEA)unmatched
High Availabilityunmatched
Incident Managementunmatched
Incident Responseunmatched
Leadershipunmatched
Mentoringunmatched
Metricsunmatched
Operational Auditunmatched
Process Improvementunmatched
Product Engineeringunmatched
Reliability Analysisunmatched
Reliability Engineeringunmatched
Reporting Dashboardsunmatched
Riskunmatched
Root Cause Analysisunmatched
Standards Developmentunmatched
Test Plan/Scheduleunmatched
Testingunmatched
Time Managementunmatched
Trend Analysisunmatched
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