# Site Reliability Engineer - Principal - Epic at Quest Diagnostics ️ Alert: Scammers may offer fake Quest jobs using LinkedIn and other platforms. Click here to learn more. --- ## Job Overview Category: Technology Location: Secaucus, New Jersey Job Function: Information Technology Job Family: Software Engineering Shift: Day Employee Type: Regular Full-Time Work Mode: Hybrid Pay Range: $150,000 - $175,000 plus yearly bonus Note: Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and where applicable certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive an annual performance bonus compensation.Remote Work Policy: This position supporting Epic can be remote if not located near a hub location within certain criteria. This position is hybrid and will require 3 days on site at one of the following Quest sites: Secaucus, NJ or Schaumburg, IL. --- ## Job Description As a Principal Site Reliability Engineering (SRE) you will be responsible for building a SRE practice, monitoring, and performance engineering best practices which will be aligned to our agile teams to help drive availability, resiliency, and stability of Quest products, platform, and services. You are an engineering technical leader who has a passion for reliability and have a wide breadth of experience. Ideally, you will have had experience as a Site Reliability and Observability Engineer where you made significant improvements to the products, services, platforms, and customer experience. You will also partner with architecture engineers, security, and operations to design and build reusable patterns to deploy reliable and resilient solutions. You will also have responsibility to attract, retain, and grow top SRE engineering talent, providing guidance and mentorship to team members. You will bring empathy, humility, and a continuous learning mindset to every interaction. You are motivated to innovate and create to always do the right thing and to improve both what we build and how we build it. --- ## Responsibilities Experience in transforming an organization by designing and implementing SRE capabilities, including monitoring, performance, and chaos engineering. Set the strategy for overall Site Reliability Engineering (SRE) Development alignment. Lead initiatives to implement service levels (SLIs, SLOs, SLAs) and error budgets. Initiate, influence, and drive SRE within the organization and work with product and service teams to enable this model. Provide guidelines, patterns, and establish proper metrics for building highly scalable, reliable, high-performing systems. Strategize best-in-class monitoring frameworks to accomplish end-to-end flow monitoring and meaningful alerting. Coach and mentor teams of monitoring, performance, and SRE engineers. Proven ability to implement processes, solutions, and engineering capabilities at scale. Prior experience in large-scale digital technologies where uptime and continuous availability was core to the business. Strong acumen of public cloud and/or private cloud implementation and application adoption. Strong understanding of Cloud API, Event-Driven, and Microservices technologies for large-scale environments. Influences other leaders, principals, and engineers, opening the discussion and adoption for implementing SRE best practices. Builds relationships with other leaders and groups across the company, providing understanding of SRE concepts and value. Work with other team leads to identify improvements outside of SRE, i.e., DevOps, Quality, etc. Partners with the Director of SRE to build platform roadmaps, frameworks, and identify team/process improvements. Technical owner of SRE tools with expertise and understanding of current and other widely used industry tools. Evaluates other tools/solutions for SRE to ensure IT is being cost-aware and tool-agnostic. --- ## Qualifications ### Required Work Experience 10 years of experience in developing enterprise software and proficiency in multiple languages (e.g., Java and web technologies, Python, Go, Perl, Ruby, or shell scripting). 5 years in implementing SRE solutions/practices. 5 years in mentoring and coaching. Expert knowledge of Dynatrace as product owner, user, and expert. Expert with a proven track record in delivering technology solutions and leading a high-performing SRE team in automating manual work. Expert knowledge of reliability and production management domains. Experience in public cloud environments (AWS, Azure, Google Cloud). Experience in leading operations leveraging key event streaming, messaging, and DB services (e.g., Cassandra, MQ, JMS, Kafka, Aurora, RDS, Cloud SQL, BigTable, DynamoDB, Cloud Spanner, Kinesis, Cloud Pub/Sub, etc.). Experience in either SAFe, Agile, Scrum, or Kanban model. Expertise in DevSecOps practices and tools (e.g., CI/CD, Gitlab, and any security scanning tools). Experience with cloud-based technologies and tools, especially in deployment, monitoring, and operations. Strong experience and technical skills in developing/managing APIs and Microservices. Expert practitioner in multiple technology domains; may be a cross-domain expert able to solve complex and mission-critical problems within a business or across the firm. ### Preferred Work Experience Experience with containerization (Docker, Kubernetes). Experience with Terraform and Ansible. Experience with SEIM. Experience with other APM tools. Healthcare industry experience. --- ## Physical and Mental Requirements Ability to sit for long periods of time. --- ## Knowledge & Compliance Requirements Compliance requirements (e.g., NIST, CFR 21, ISO, GDPR, HIPAA, SOX). HL7 specifications. Integration Platform technologies (Mulesoft, Informatica, SnapLogic, Jitterbit, etc.). --- ## Skills Self-driven Problem solving Adaptable Negotiation Prioritization --- ## Education Required: Bachelors Degree in computer engineering or something similar, or equivalent work experience. Preferred: Masters Degree in computer engineering. --- ## Languages English (Preferred) --- ## Licenses and Certifications AWS (Preferred) Azure (Preferred) GPC (Preferred) --- ## Work Requirements Travel Required: Up to 30% --- ## Veterans Quest Diagnostics honors our service members and encourages veterans to apply. --- ## Agency Policy While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. --- ## Equal Opportunity Employer Quest Diagnostics is an equal opportunity employer. Our policy is to recruit, hire, and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other legally protected status. Quest Diagnostics observes minimum age requirements established by federal, state, and/or local laws and will ask an applicant for verification when deemed necessary. Quest Diagnostics is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete the accommodation request form. --- ## Employee Feedback "I love working here because Quest has been my second family and second home. Ive experienced a wholesome work environment and good management." - Quest Employee