Job Description Duration: 12+ Months
Location: 100% Remote
We are seeking a Senior Site Reliability Engineer (SRE) with 10+ years of experience to own the reliability, availability, observability, and production operations of a complex, multi-region global e-commerce platform. The environment is primarily AWS-based, with extensive use of ECS/Docker, Lambda, API Gateway, DynamoDB, CloudFront/Akamai, and SaaS platforms such as VTEX. This is a highly hands-on role that requires deep expertise in production incident management, observability, performance engineering, AWS troubleshooting, and resilience.
Key Responsibilities: Lead P1/P2 production incidents, drive recovery, and conduct RCA and blameless postmortems. Own observability using New Relic, AWS CloudWatch, and Amazon Athena. Define and monitor SLIs, SLOs, SLAs, reliability KPIs, and alerting strategies. Perform capacity planning, load testing, stress testing, and performance analysis using tools such as k6 and JMeter. Validate backup/restore, disaster recovery, resilience, patching, runtime upgrades, and SSL/TLS certificates. Troubleshoot AWS networking, ALB traffic, CloudFront/CDN, DNS, WAF, DDoS/Bot attacks, and Palo Alto firewall interactions. Troubleshoot production issues involving ECS, Lambda, S3, DynamoDB, API Gateway, and VTEX/SaaS integrations. Read and assess Terraform/IaC, Docker containers, and production infrastructure for reliability risks. Maintain operational runbooks and technical documentation in Confluence. Required Skills: 10+ years in SRE, Production Engineering, DevOps, or similar roles. Strong hands-on experience with AWS: VPC, ALB, CloudFront, ECS, S3, Lambda, WAF, Secrets Manager. Expert-level New Relic, CloudWatch, and Athena experience. Strong incident management, RCA, postmortems, SLI/SLO/SLA, and reliability engineering experience. Hands-on k6/JMeter performance and load testing. Strong knowledge of Terraform, Docker, Git, Linux/Unix, DNS, TLS/SSL, and shell scripting. Experience troubleshooting Node.js, PHP, Python, and Bash-based applications. Experience with CDN/edge technologies, traffic analysis, security, and production troubleshooting. Excellent communication and ability to operate independently in a mission-critical environment. 26-01122
#dice
Show more Numbers & Facts Location Benton Harbor, MI (Remote
Skills
AWS Lambdaunmatched
Amazon CloudFrontunmatched
Amazon Simple Storage Service (S3)unmatched
Amazon Web Services (AWS)unmatched
Apache JMeterunmatched
Application Programming Interface (API)unmatched
Capacity Managementunmatched
Communication Skillsunmatched
Content Delivery Network (CDN)unmatched
DNS (Domain Name System)unmatched
Data Recoveryunmatched
Denial of Service (DoS)unmatched
DevOpsunmatched
Digital Certificatesunmatched
Disaster Recoveryunmatched
Dockerunmatched
Engineeringunmatched
Firewallsunmatched
Gitunmatched
Identify Issuesunmatched
Incident Managementunmatched
Linux Operating Systemunmatched
Load Testingunmatched
Network Administration/Managementunmatched
Network Traffic Analysisunmatched
Performance Analysisunmatched
Performance Engineeringunmatched
Performance Metricsunmatched
Performance Testingunmatched
Reliability Engineeringunmatched
SSL-TLS (Secure Socket Layer - Transport Layer Security)unmatched
Service Level Agreement (SLA)unmatched
Software Patchesunmatched
Software as a Service (SaaS)unmatched
Stress Testingunmatched
Technical Writingunmatched
Technology Analysisunmatched
Unix Operating Systemsunmatched
Unix Shell Programmingunmatched
eCommerceunmatched
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