Site Reliability Engineer (SRE)

• 3+ years of experience in Site Reliability Engineering, incident management, or production support for enterprise systems
• Experience leading or participating in major incident management (incident commander, bridge/war-room facilitation, executive communication during outages)
• Experience with problem management and root cause analysis (RCA), including driving corrective/preventive actions to closure
• Solid understanding of observability and monitoring concepts and tooling (e.g., Dynatrace, Azure Monitor) to detect, triage, and diagnose production issues
• Working knowledge of Linux and scripting (e.g., BASH, Python) for troubleshooting and diagnostic automation
• Familiarity with Kubernetes, Docker, and cloud platforms (Azure, GCP) sufficient to troubleshoot and reason about system behavior in production
• Experience working in an Agile environment, tracking work and metrics via a platform such as Jira
• Strong communication skills — able to translate technical incident details for both engineering teams and business stakeholders under time pressure
• Willingness to travel and provide onsite support for new go-lives and pilots
• Familiarity with Point of Sale Systems in Enterprise environments

• Act as the SRE lead/participant in Major Incident Management: joining bridges, driving triage, coordinating cross-team response, and communicating status to stakeholders during active incidents
• Own or contribute to Problem Management: conducting RCAs, identifying systemic issues, and tracking corrective actions to completion in partnership with engineering and the platform SRE team
• Collaborate with business partners and engineering teams to define and monitor key SLOs/SLIs, and use them to prioritize reliability work
• Improve traceability, observability, and retrievability of system behavior in production using tools such as Dynatrace and Azure
• Build/tune monitoring and alerting to reduce noise, catch issues earlier, and speed up diagnosis across cloud, on-prem, and store environments
• Partner with the dedicated platform SRE team to escalate systemic/longer-term reliability gaps uncovered during incident and problem work
• Author clear playbooks, runbooks, and postmortem documentation for use by the broader engineering organization
• Participate in an off-hours on-call rotation and periodic off-hours work during major incidents or maintenance windows
• Demonstrate core values of respect, honesty, integrity, diversity, inclusion, and safety

• Major Incident Management experience — has actually run or driven a bridge/war-room for a P1/P2 outage
• RCA/Problem Management rigor — can articulate and execute structured RCA methodology and drive corrective actions to closure
• Production troubleshooting under pressure across a mixed stack — comfortable reading logs/dashboards and reasoning about cloud + on-prem + store/POS systems simultaneously

• On-call/off-hours availability required
• Travel expectations: local and periodic wider travel for new sites
• Work location: In office 5-days a week at client location (lab access required); candidate may start remotely and relocate within 1 month if needed

waseem.ahmad@leadstackinc.com