Job Description
Description
Title:Site Reliability Engineer
Location: Charlotte, NC
Alternative Location: Irving, TX - Chandler, AZ
Duration:103 W, 5 D
Work Engagement: W2
Work Schedule: Hybrid 3 days in office/2 days remote
Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits
Summary:
In this contingent resource assignment, you may: Consult on or participate in moderately complex initiatives and deliverables within Systems Operations Engineering and contribute to large-scale planning related to Systems Operations Engineering deliverables. Review and analyze moderately complex Systems Operations Engineering challenges that require an in-depth evaluation of variable factors. Contribute to the resolution of moderately complex issues and consult with others to meet Systems Operations Engineering deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements. Collaborate with client personnel in Systems Operations Engineering. Required Qualifications: Systems Engineering or Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.
Key Responsibilities:
o Lead or participate in triaging and resolving alerts related to high availability applications and platforms
o Serve was a key escalation point for complex production issues and coordinate recovery across teams
o Develop and enhance monitoring dashboards mentions reporting and alert runbooks/playbooks
o Analyze trends from historical incidents and help drive root cause analysis and long-term fixes
o Build automation scripts and tools to improve response time and reduce manual intervention
o Coordinate with application owners, Engineering teams and service providers to ensure timely and accurate resolution of issues
o Participate in on-call support rotation as needed and contribute to building resilient operations model
o Continuously improve onboarding documentation alert definitions and service catalogs to ensure support readiness
Key Requirements:
- Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.
o Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
o Experience in handling incident response, troubleshooting live issues and restoring services quickly
o Hands on experience with monitoring tools such as AppDynamics, CRIBL, Dynatrace, Splunk, Thousandeyes, Prometheus, Grafana etc
o Strong experience working with ServiceNow or other ITSM platforms for Incident, Change and Problem management
o Proven experience in writing runbooks playbooks and working across teams to streamline support processes
o Familiarity with scripting languages such as PowerShell Python or bash for automation
Desired Qualifications:
o Prior experience in DevOps/SRE Environments or Platform teams supporting enterprise scale applications.
Familiarity with container platforms and cloud services (Azure, AWS, GCP)
o Experience with CI/CD pipelines deployment processes and observability best practices
o Excellent communication and collaboration skills, with proactive approach to issue resolution
Strong organizational and documentation skills to support knowledge-based creation and escalation paths
Numbers & Facts
| Location | Charlotte, NC |
| Industry | Financial Services |
| Company Size | 10,000 employees or more |
| Year Founded | 1852 |
About Company
We believe in our vision and values just as strongly today as we did the first time we put them on paper more than 20 years ago. Staying true to them will guide us toward continued growth and success for decades to come. As you read more about our vision and values, you will learn about who we are, where we’re headed and how every Wells Fargo team member can help us get there.