Site Reliability Engineer (SRE) / Production Support Engineer

Title: Site Reliability Engineer (SRE) / Production Support Engineer

Location: 300 S Brevard St Charlotte, NC

Duration: 18 months, possibility of extending or converting

Work Engagement: W2

Work Schedule: Hybrid

Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits

Overview

We are seeking a highly motivated Site Reliability Engineer (SRE) / Production Support Engineer to join a team supporting critical Small Business Lending and Deposit platforms, including digital banking applications used across a nationwide branch network. This team plays a key role in modernizing enterprise applications, improving platform reliability, and supporting the migration of workloads to OpenShift Container Platform (OCP).

The ideal candidate will bring strong production support and SRE expertise while helping drive automation, observability, monitoring enhancements, and continuous improvement initiatives within a large-scale enterprise environment.

Key Responsibilities

Production Support & Operations

• Monitor production environments and maintain overall platform health.

• Participate in daily production support standups and operational reviews.

• Review and address overnight handoffs from offshore support teams.

• Investigate, troubleshoot, and resolve incidents, alerts, and service disruptions.

• Support production deployments, releases, and infrastructure changes.

• Collaborate across application, infrastructure, and operations teams to ensure service stability and performance.

Site Reliability Engineering & Platform Modernization

• Enhance monitoring, observability, and alerting capabilities across supported applications.

• Build and maintain dashboards that provide actionable operational insights.

• Implement proactive alerting strategies to improve incident detection and response.

• Support onboarding and migration of applications to OpenShift Container Platform (OCP).

• Drive reliability, scalability, and operational excellence initiatives.

• Identify opportunities for automation and eliminate manual operational tasks.

Automation & Engineering

• Develop scripts and tools using Python, Shell Scripting, and Linux/Unix technologies.

• Leverage Infrastructure as Code (IaC) tools to streamline deployments and operational processes.

• Create automation solutions using Terraform and Ansible.

• Contribute to continuous improvement efforts focused on efficiency, stability, and supportability.

Required Qualifications

Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.

• 5+ years of experience in Site Reliability Engineering, Production Support, DevOps, or Infrastructure Engineering roles.

• Strong experience with:

• Monitoring and observability practices

• Incident management and production support

• Alerting strategy design and dashboard creation

• Root cause analysis and problem resolution

• Hands-on experience with:

• OpenShift Container Platform (OCP)

• Containerization technologies

• Linux/Unix environments

• Python and Shell scripting

• Experience leveraging monitoring and observability tools such as:

• Grafana

• Splunk

• AppDynamics

• ThousandEyes

• Experience with Infrastructure as Code and automation tools including:

• Terraform

• Ansible

• Strong understanding of production deployment processes and operational best practices.

Preferred Qualifications

Business Applications

• Experience supporting Salesforce environments.

• Experience with nCino is highly desirable.

AI & Emerging Technologies

• Experience utilizing Microsoft Copilot or similar AI-enabled tools.

• Knowledge of AI-driven monitoring, observability, or operational automation solutions.

• Experience applying AI to non-functional requirements, security monitoring, vulnerability management, or platform operations.

Industry Experience

• Financial Services industry experience preferred.

• Experience supporting large enterprise environments preferred.

Soft Skills & Success Profile

We are looking for someone who brings more than technical expertise. Successful candidates will demonstrate:

• Strong ownership and accountability.

• Self-starter mentality with the ability to work independently.

• Quick learner with a passion for new technologies.

• Ability to identify problems and propose innovative solutions.

• Strong communication and collaboration skills.

• Process improvement mindset and continuous learning approach.

• Ability to influence positive change within the organization.

• Team-oriented attitude with a strong focus on knowledge sharing and collaboration.