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Site Security Manager (SSM) – DEERS/RAPIDS Support Services

Rapier Solutions INC

Johnstown, PA

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JOB DETAILS
SKILLS
Accounts Receivable, Administrative Skills, Background Investigation, Card Processing, Computer Workstations, Customer Support/Service, Dental Insurance, Detail Oriented, Documentation, Equipment Maintenance/Repair, Government, Health Insurance, High School Diploma, ISO (International Organization for Standardization), Information/Data Security (InfoSec), Interpersonal Skills, Maintain Compliance, Microsoft Office, Military, Organizational Skills, Process Development, Project/Program Management, Quality Control, Record Keeping, Regulations, Security Monitoring, Security Protocols, Systems Maintenance, Training/Teaching, United States Army, United States Department of Defense (DoD)
LOCATION
Johnstown, PA
POSTED
30+ days ago
Benefits:
  • 401(k)
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
  • Training & development

Job Title: in accordance with


Reports To: Site Lead or Program Manager
Clearance Required: Favorable Background Check; eligibility for CAC issuance
Position Type: Full-Time


Position Summary:


Rapier Solutions is seeking highly motivated, detail-oriented Site Security Managers (SSMs) to provide administrative support services for the Defense Enrollment Eligibility Reporting System (DEERS) and the Real-Time Automated Personnel Identification System (RAPIDS) at designated U.S. Army Reserve Command (USARC) Identification Card Office (ICO) locations. The VO will support the issuance of Uniformed Services Identification (USID) cards and Common Access Cards (CACs) to eligible personnel in compliance with AFI 36-3026(I), DoD regulations, and Army security protocols.


Key Responsibilities:


  • Operate RAPIDS workstations to issue USID/CAC cards and process DEERS updates accurately and within performance timelines.
  • Verify the eligibility of applicants using approved documentation and follow DoD and AFI 36-3026(I) guidelines.
  • Maintain accountability and control of all ID cards and related supplies.
  • Ensure that 85% of customer service transactions are completed within 15 minutes of the customer'sarrival.
  • Process identification badge issuance for building and system access.
  • Conduct required background checks and documentation verifications before card issuance.
  • Maintain compliance with data protection and information assurance protocols (AR 25-2, ISO 27001).
  • Perform routine operator maintenance on equipment and systems.
  • Maintain records and complete system inputs in accordance that 85% of customer service transactions are completed within 15 minutes of the customer's AR 25-1 and PWS standards.
  • Assist with customer inquiries and provide outstanding front-line customer service.
  • Participate in scheduled and unscheduled quality control checks and audits.
  • Support training, certification, and AT Level I awareness compliance within the first 30 days of employment.
  • Submit documentation for security debriefings when required (AR 380-5).
  • Provide a weekly report to the Program Manager
  • Receive, accept, and open CACs and USIDs in the ILP website
  • Provide fingerprints and documents overrides as required
  • Comply with DMDC requirements
Minimum Qualifications:


  • High school diploma or equivalent; an associate's degree is preferred.
  • At least 1 year of experience in administrative, military, or government ID card processing environments.
  • Completion of or the ability to obtain RAPIDS SSM training certification.
  • Familiarity with DEERS/RAPIDS systems and CAC/USID issuance policies.
  • Strong interpersonal and customer service skills.
  • Ability to work in a high-paced, compliance-driven environment.
  • Proficiency in MS Office Suite and web-based scheduling tools.
Additional Requirements:


  • Must complete Anti-Terrorism Level I training within 30 calendar days of onboarding.
  • Must be able to pass a background investigation and obtain base access.
  • Must be detail-oriented, organized, and capable of handling sensitive information.
  • Willingness to work on-site during regular operating hours and support continuity during crisis events, if required.

About the Company

R

Rapier Solutions INC

Company Profile

CEO/President: William (Bill) Bailey

Veteran Owned – Minority Owned Professional Internet, Software, and Information Technology services company providing development and support to private firms and government agencies.

Rapier has been in business since 2002, providing information technology solutions. The Rapier management team is former military officers, men, and women with broad IT backgrounds within the federal government. Rapier understands the government’s need for innovative, relevant, and reliable IT solutions that reduce operational workflow and add significant value to our customers business processes. Rapier headquarters is based in Matthews, North Carolina, just 10 miles from downtown Charlotte, North Carolina.

Mission

Rapier mission is to provide complete customer care for all client's IT projects.

We are committed to providing solutions that deliver results in your industry. Rapier core business is information technology outsourcing, system integration, and consulting. We take on the tough projects that many government agencies and industries just don't have the in-house expertise to perform. We solve problems or implement strategies that result in resources being committed to organizations core business functions. We will take your vision and make it a reality; while saving your organization valuable resources and having your project in operations on time.

COMPANY SIZE
20 to 49 employees
INDUSTRY
Computer/IT Services
FOUNDED
2002
WEBSITE
http://www.rapiersolutions.com/

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