Site Service Specialist - Print Room

A global leader in digital services recognised for innovation sustainability and a people-first culture. We feature in the Gartner Magic Quadrant are listed in the Global 100 Most Sustainable Companies and have been named one of Forbes Worlds Best Employers 2025. At Ricoh we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow contribute and make a positive impact while helping to build a more sustainable future.Find your place. Transform your futureOur purpose is centred on understanding and improving how people work. By focusing on real working experiences we support individuals to develop their skills realise their potential and do work that feels meaningful.People transform when they Love What They DoThis belief sits at the heart of The Ricoh Promise. It guides how we recruit how we support our people and how we work together every day creating an environment where you can grow feel valued and make a difference.When you join us you are encouraged to share your ideas challenge the way things are done and work with others to build something better. If you are looking for a place where your voice is heard your development is supported and your work feels meaningful you will feel at home at Ricoh.To deliver an efficient and responsive business process service to the customer to meet agreed SLAs and customer satisfaction.Help solve operational problems quickly and efficiently to ensure the most efficient service is provided.Build relationships with users and manage their perception and expectations including resolving immediatesimple operational problems to ensure the best levels of customer service are delivered.Carry out any reasonable request from the line manager to meet the business needs and client expectations.To deliver the attached job profile specific to site requirements to meet the business needs and client expectations.To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality customer deadlines SLA and KPIs.Follow and adhere to all Ricoh UK policies and procedures including compliance with all Ricoh EHS Environmental Health and Safety procedures and guidelines.Ensure the site is compliant and adheres to the Ricoh Service Excellence methodology.IT literateTeam oriented pro-active open minded team playerGood organisational skills with an attention to detailExcellent communication skills both verbal and in writingExcellent customer service skillsAbility to demonstrate commitment and flexibility at all timesMulti-tasking skills and ability to work on a variety of items simultaneouslyGood Time Management skillsTo be professional and presentable in uniform at all timesRICOHUK