Site Services Manager

PerkinElmer US LLC

Gaithersburg, MD

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JOB DETAILS

SKILLS

Administrative Skills, Analysis Skills, Biotech and Pharmaceutical, Budget Management, Budgeting, Business Growth, Business Operations, Business Plan, Business Skills, Business Support, Coaching, Communication Skills, Continuous Improvement, Contract Negotiation, Corporate Policies, Cost Control, Cross-Functional, Customer Training, Data Analysis, Data Visualization, Documentation, Environmental Impact, Establish Priorities, Expense Analysis, Facebook, Federal Bureau of Investigation (FBI), Financial Reporting, Graphics, Internet Security, Interpersonal Skills, Laboratory, Laboratory Techniques, Leadership, Lift/Move 25 Pounds, LinkedIn, Maintain Compliance, Mentoring, Metrics, Microsoft Excel, Microsoft Outlook, Microsoft Product Family, Microsoft Word, Onboarding, Operational Improvement, Operational Strategy, Operational Support, Operations, Operations Management, Organizational Skills, Performance Analysis, Performance Metrics, Performance Reviews, Problem Solving Skills, Procedure Implementation, Process Development, Process Improvement, Procurement Management, Procurement Strategy, Project Evaluation, Project Management Certification, Project/Program Management, Reporting Dashboards, Research Laboratory, Resource Management, SSL-TLS (Secure Socket Layer - Transport Layer Security), Safety Compliance, Safety/Work Safety, Service Delivery, Set Goals, Six Sigma, Social Media, Staff Development, Succession Planning, Supplier Relationship Management (SRM), Supply Chain Operations, Sustainability, Talent Management, Team Building, Team Lead/Manager, Team Player, Time Management, Trend Analysis, Vendor/Supplier Management, Vendor/Supplier Relations, Workforce Planning

LOCATION

Gaithersburg, MD

POSTED

30+ days ago

Site Services Manager at PerkinElmer

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Site Services Manager

Gaithersburg, Maryland

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Responsibilities

Location Gaithersburg, Maryland US Job ID REQ-057299

Job Description Summary:

The Site Services Manager is responsible for leading and optimizing site-wide support functions to ensure efficient, cost-effective, and high-quality service delivery. This role oversees a diverse team and drives operational excellence across administrative, analytical, procurement, and project management functions. The ideal candidate brings strong expertise in procurement strategy, cost savings initiatives, and team leadership, with a continuous improvement mindset.

Job Responsibilities

Leadership & Team Management

Lead, mentor, and develop a cross-functional team including but not limited to: Coordinator Assistants, Administrative Assistant, Data Analyst, Project Manager, and Procurement Specialist
Set clear goals, monitor performance, and foster a collaborative, high-performing team environment
Support employee development through coaching, training, and succession planning

Operational Excellence

Oversee daily site services operations to ensure efficiency, consistency, and alignment with organizational goals
Identify process improvement opportunities and implement streamlined workflows
Partner with cross-functional teams to support site needs and business priorities

Procurement & Cost Management

Drive procurement strategies that maximize value and ensure compliance with company policies
Lead cost savings initiatives, including vendor negotiations, contract optimization, and spend analysis
Monitor budgets, track savings, and report on financial performance related to site services

Project & Program Management

Oversee and support site-level projects, ensuring timely delivery and alignment with scope and budget
Collaborate with the Project Manager to prioritize initiatives and manage resources effectively
Utilize data and metrics to evaluate project outcomes and inform decision-making

Data & Reporting

Leverage data analytics to identify trends, improve operations, and support strategic decisions
Ensure accurate reporting and visibility into key performance indicators (KPIs)
Partner with the Data Analyst to enhance reporting tools and dashboards

Procurement & Vendor Management

Manage vendor relationships, including selection, performance evaluation, and contract compliance
Ensure service levels meet expectations and address any performance gaps proactively

Sustainability (Preferred)

Support or lead sustainability initiatives related to site operations, waste reduction, and resource optimization
Identify opportunities to improve environmental impact while maintaining cost efficiency

Additional Responsibilities

Serve as the Subject Matter Expert (SME) for all site service/TLS activities
Partner with customer safety representatives to maintain a high level of laboratory safety and compliance
Participate in floor/building oversight meetings and maintain regular communication with key stakeholders to proactively address and resolve issues
Collaborate closely with the Service Manager to drive talent development, workforce planning, and overall business performance
Identify opportunities for service expansion and support business growth through collaboration with internal and customer stakeholders
Lead hiring activities including interviewing, selection, and onboarding of new team members
Address employee performance and disciplinary matters in alignment with company policy
Develop, implement, and maintain SOPs, work instructions, and supporting documentation to ensure consistent service delivery
Ensure compliance with all health, safety, environmental, and security policies and procedures
Maintain readiness for regional travel based on business needs.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time.

Critical Skills:

Proficient in project management and process optimization.
Ability to interpret information and transform into visual data.
Strong analytical and problem-solving abilities.
Strong communication skills.
Exceptional interpersonal and coaching skills.
Experience of working in a compliance-driven environment.
Experience using Microsoft 365, including Outlook, Teams, Word, Excel and others.
Experience in effectively communicating with Senior level management.
Self-motivated and ability to work under pressure to prioritize conflicting deadlines.
Ability to work collaboratively with international counterparts to achieve global objectives.

Basic Qualifications:

Bachelor's degree in Business, Operations, Supply Chain, or related field (or equivalent experience)
Proven experience in procurement, vendor management, and cost savings initiatives
Demonstrated leadership experience managing diverse teams
Strong analytical, problem-solving, and decision-making skills
Excellent communication and stakeholder management abilities

Preferred Qualifications:

Experience working in a research laboratory environment with experience within the pharmaceutical industry is highly preferred.
Expertise in data analysis
Strategic thinking and execution
Leadership and team development
Financial and business acumen
Project management experience or certification
Knowledge of laboratory safety practices.
Knowledge of 5S and/or 6 sigma principles.

Working Environment:

Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
Job pace may be fast and job completion demands may be high.
Must be able to remain in a stationary position more than 25% of the time
The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
Occasionally move or lift up to 25 pounds.

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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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PerkinElmer US LLC

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