Site Supervisor

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Opensity Solutions is seeking an experienced Site Supervisor to help manage our Law Firm Client's office services team in Cincinnati, OH. In this role, you will provide administrative support to our operations team and client, which may include duties such as document production, mailroom, hospitality, facilities and receptionist services. If you thrive in a professional business environment and seek to join an organization with true career growth opportunities, we invite you to apply to join our dynamic team!

Essential Job Responsibilities

• Serves as a liaison between the employees and the client

• Supervises and delegates to the team to ensure productivity goals are met and excellent client service is provided

• Continuously looks for opportunities to increase the efficiency of operations

• Seeks opportunities to increase services and makes recommendations to both the Site Manager and key client contacts

• Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client

• Assists with the interview process for available positions at the site

• Helps train, supervise, evaluate, and develop all personnel assigned to the site

• Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime in the absence of the Site Manager

• Assists Site Manager with tracking productivity and the collecting of information necessary to provide leadership and the client with a detailed monthly report

• Ensures that completed client work is billed out and tracked in a timely manner

• Additional duties as required

Qualifications & Requirements

• High School Diploma or equivalent; Associate degree preferred

• Previous supervisor experience in either a law firm or office services setting is highly preferred. Candidates with experience in other professional organizations with the required skills will be considered

• Highly detail orientated

• Proven track record of strong verbal and written communication skills

• Strong initiative required; ability to work independently with minimal direct supervision

• Ability to lead others in a professional manner

• Working knowledge of Microsoft products including MS Word, Excel and Outlook

• Ability to lift or move 40 lbs. or greater

• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.

• Ability to walk, bend, kneel, stand or sit for an extended period

The Compensation range for this role is up to 23.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience, and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

#INDHP

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. 

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. 

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. 

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.