Access Control, CCTV, Coaching, Communication Skills, Corporate Policies, Corrective Action, Customer Relations, Customer Support/Service, Detail Oriented, Disability Insurance, Documentation, Emergency Response, Employee Assistance Plan, Fire Suppression/Control, Incident Response, Law Enforcement, Leadership, Legal Support Skills, Maintain Compliance, Multitasking, Office Equipment, Onboarding, Operations, Operations Management, Organizational Skills, People Management, Performance Management, Presentation/Verbal Skills, Procedure Development, Procedure Implementation, Reporting Skills, Retail, Safety Process, Safety Standards, Safety Systems, Security Equipment, Security Monitoring, Staff Training, Systems Administration/Management, Team Lead/Manager, Team Player, Time Management, Writing Skills
LOCATION:
Empire Mall - Sioux Falls, SD
PAY:
Starting at $19.50/hour
POSITION TYPE:
Full-Time
SCHEDULE:
Primarily 1:00 PM to 9:00 PM. Occasional 8:00 AM to 4:00 PM shifts. Days off are either Tuesday & Wednesday or Wednesday & Thursday.
OVERVIEW:
We are seeking a Post Site Supervisor to lead and support our on-site security team. This role is responsible for ensuring a safe, secure, and welcoming environment for customers, employees, and vendors while delivering excellent customer service and strong team leadership.
BENEFITS:
- Medical, dental, vision, and short-term disability insurance
- 401(k) with company support
- Paid time off
- Employee discounts (retail, dining, entertainment)
- Employee Assistance Program (EAP): counseling, financial, legal, and wellness support
- Focus on work-life balance and employee well-being
POSITION TYPE:
Full-Time
SCHEDULE:
Varies by business needs
OVERVIEW:
We are seeking a Post Site Supervisor to lead the day-to-day security operations at an assigned client location. This position is responsible for supervising Security Officers, maintaining a safe and welcoming environment, ensuring compliance with post orders and company policies, and serving as the primary on-site liaison between the client and Andy Frain Services. The Post Site Supervisor leads by example through professionalism, strong customer service, and effective leadership.
BENEFITS:
- Medical, dental, vision, and short-term disability insurance
- 401(k) with company support
- Paid time off
- Employee discounts (retail, dining, entertainment)
- Employee Assistance Program (EAP)
- Focus on work-life balance and employee well-being
KEY RESPONSIBILITIES:
Team Leadership & Supervision
- Supervise, coach, and support Security Officers and Shift Leads.
- Manage performance through coaching, documentation, and corrective action when needed.
- Assist with hiring, onboarding, and training new employees.
- Ensure proper staffing, scheduling, coverage, and accurate timekeeping.
Security Operations
- Oversee daily security operations and ensure compliance with post orders and company policies.
- Perform post inspections and verify required patrols, reports, and logs are completed accurately and on time.
- Perform Security Officer duties as needed while leading daily site operations.
- Respond to incidents, emergencies, and alarms while coordinating with law enforcement, fire, and emergency responders as needed.
- Maintain emergency preparedness and enforce established safety procedures.
Safety & Systems Management
- Monitor and support security systems including CCTV, access control, fire panels, elevators, radios, and related equipment.
- Ensure company vehicles and security equipment are inspected and maintained.
- Identify safety concerns and recommend corrective actions.
Client & Communication
- Serve as the primary on-site contact for client representatives.
- Build positive working relationships with mall management, tenants, vendors, and local police and fire departments.
- Communicate regularly with the Operations Manager regarding staffing, performance, incidents, and operational needs.
- Provide exceptional customer service while maintaining a professional appearance and demeanor.
QUALIFICATIONS:
Required
- High school diploma or equivalent required; additional education is a plus.
- Previous security experience with supervisory or leadership responsibilities.
- Knowledge of security operations, emergency response, and safety procedures.
- Ability to obtain and maintain all required licenses and certifications.
- Strong written and verbal communication skills, including report writing.
Skills & Competencies
- Proven leadership and coaching abilities.
- Strong customer service mindset.
- Excellent organizational and multitasking skills.
- Ability to remain calm and make sound decisions during emergencies.
- Comfortable using security technology and standard office equipment.
- Reliable, adaptable, detail-oriented, and able to work effectively with diverse groups.
WORK ENVIRONMENT:
This is a hands-on leadership position requiring both supervision of staff and active participation in daily security operations, including patrols, inspections, incident response, extended standing and walking, and occasional overtime based on business needs.
ADDITIONAL INFORMATION:
This position requires professionalism, reliability, and adherence to all Andy Frain Services policies, client expectations, and safety standards. Duties and responsibilities may vary based on operational needs.
A
Andy Frain Services, Inc.