Site Support and Training Lead - FSR

SAIC - Site Support and Training Lead - FSR in Beale AFB, California, United States

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Site Support and Training Lead - FSR

Job ID: 2612454

Location: Beale AFB, CA, United States

Date Posted: May 12, 2026

Category: Engineering and Sciences

Subcategory: Systems Engineer

Schedule: Full-Time

Shift: Day Job

Travel: Yes - 10% of the time

Minimum Clearance Required: TS.SCI

Clearance Level Must Be Able to Obtain: None

Potential for Remote Work: Hybrid

Benefits: Click here

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Job Description

Description

SAIC is a trusted leader in delivering advanced command and control capabilities across the Department of the Air Force, bringing deep expertise in how cutting edge technologies are engineered, secured, and delivered to the fight. At the center of this mission, the Common Mission Control Center (CMCC) unifies data, sensors, mission applications, cloud based services, and emerging AI enabled automation to give warfighters a decisive edgeturning complex, multidomain information into fast, clear, and actionable decisions in the moments that matter most. The CMCC System Facilitator contract positions SAIC to accelerate how new capabilities are integrated, tested, secured, and transitioned into operational use, working side by side with operators, engineers, Capability Providers, and government teams to ensure every delivery strengthens mission readiness. This effort offers the chance to directly shape how the Air Force sees, decides, and acts across all domainsmaking a tangible and immediate impact on warfighter effectiveness.

SAIC is seeking an experienced Field Service Representative (FSR) Lead to manage CMCC site support and training operations, ensuring operators, distributed nodes, and stakeholders receive accurate, mission-ready training and Help Desk support.

Job Duties include:

• Lead development and delivery of CMCC user training, orientations, and SIP aligned instructional sessions.
• Maintain current training materials, guides, workflow documentation, and release specific updates in Confluence.
• Provide onsite operator support, resolving system usability issues and ensuring daily operational continuity.
• Oversee Tier 0/1 Help Desk functions, including triage, escalation, troubleshooting, and SLA monitoring.
• Lead and mentor Help Desk and site support personnel, providing day-to-day guidance and performance input.
• Oversee user account provisioning, access changes, and deactivation in accordance with CMCC processes.
• Coordinate with engineering, cyber, and Capability Providers to ensure training and support reflect system updates.
• Collect operator feedback and translate it into actionable training and process improvements.
• Support readiness for exercises, capability releases, demonstrations, and operational events.
• Ensure all support and training actions align with CMCC governance, configuration management, and SIP processes.

Qualifications

Required Qualifications & Experience:

• 14+ years of experience in systems engineering, site support, operations, or technical user support (12+ with Masters, 9+ with PhD).

• 35 years of experience leading technical support, Help Desk, or on-site operations teams.

• Experience developing and delivering technical or operator-focused training.

• Proficiency using Jira, Jira Service Management, Confluence, or similar support/documentation tools.

• Strong understanding of systems integration, technical workflows, and mission operations.

• Demonstrated ability to work autonomously while coordinating across diverse technical teams.

• Strong written and verbal communication skills suitable for operator training and documentation.

• Ability to obtain and maintain required DoD 8140/8570 certifications (if needed for system access).

Desired qualifications and experience:

• Experience supporting CMCC, C2, CBC2, AOC Falconer, JFN, DI, or similar DAF C3BM programs.
• Familiarity with the CMCC System Integration Process (SIP), training workflows, and Help Desk operations.
• Understanding of CI/CD, DevSecOps, or DSOP processes affecting operator workflows.
• Experience working in multi-classification or SAP/SAR operational environments.
• Ability to translate operator feedback into actionable improvements for engineering, training, or support processes.

Desired Skills and Certifications:

• ITIL, HDI, Security+, or other relevant support/operations certifications.
• Experience with MBSE tools or digital engineering workflows.
• Experience developing structured training materials and user documentation.

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Overview

SAIC accepts applications on an ongoing basis and there is no deadline.

SAIC is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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