Job Description
Job Title: Site support
Location: Indianapolis IN 46278
Mode : Contract (6+ Months) Onsite
Rate - $32/hr.
USC/GC only
This position is responsible for supporting the operation and maintenance of Data Centers, MDFs, and IDFs. This role performs hands-on installation, cabling, equipment support, documentation, and troubleshooting activities while ensuring infrastructure is maintained according to company standards.
Key Responsibilities
Location: Indianapolis IN 46278
Mode : Contract (6+ Months) Onsite
Rate - $32/hr.
USC/GC only
This position is responsible for supporting the operation and maintenance of Data Centers, MDFs, and IDFs. This role performs hands-on installation, cabling, equipment support, documentation, and troubleshooting activities while ensuring infrastructure is maintained according to company standards.
Key Responsibilities
- Rack, stack, cable, label, and decommission servers, network, and storage equipment.
- Install, patch, troubleshoot copper and fiber optic cabling.
- Support MDF and IDF infrastructure, including patch panels, switches, and structured cabling.
- Maintain rack elevations, cable records, and asset information within the DCIM platform.
- Perform basic troubleshooting of cabling, network connectivity, and hardware issues.
- Assist with equipment moves, adds, and changes.
- Escort vendors and contractors in Data Center and telecommunications spaces as required.
- Maintain organized racks, cable management, and documentation standards.
- Support maintenance activities and infrastructure projects
- Coordinate with business and vendors to schedule patching and maintenance downtime.
- Great Customer Service and Professional skills.
- Provide on-site and technical support to users, addressing IT issues related to hardware, software, and network connectivity.
- Manage asset inventory, including tracking, updating, and maintaining records of IT equipment.
- Perform imaging and refreshing of computers and other devices to ensure they are up-to-date and functioning properly.
- Troubleshoot and resolve common IT issues, such as printer problems, software errors, and network connectivity issues.
- Assist in the setup, maintenance, and troubleshooting of audio and video equipment, including projectors, microphones, and video conferencing systems.
- Support live events by operating AV systems and addressing any technical issues that arise.
- Collaborate with senior technicians and IT staff to resolve complex issues and improve support processes.
- Provide excellent customer service by addressing client inquiries and concerns promptly and professionally.
- Maintain accurate records of support requests, resolutions, and equipment maintenance.
- High School Diploma or equivalent required; Associate Degree in Information Technology or related field preferred.
- 1-3 years of experience in a Data Center, telecommunications, network support, or IT infrastructure environment.
- Experience working in Data Centers, MDFs, or IDFs.
- Experience installing and supporting network, server, and storage hardware.
- Experience patching and troubleshooting copper and fiber optic cabling.
- Familiarity with rack elevations, cable management, and asset tracking.
- Basic understanding of networking, server hardware, and physical infrastructure.
- Ability to lift up to 50 lbs.
- Ability to work on ladders, in racks, and in data center environments.
- Ability to distinguish cable colors and labels accurately.
- Ability to provide off hour support for incidents and planned maintenance activities
- Familiarity with ServiceNow ticketing system
- Proven experience in providing IT support in an office environment.
- Strong problem-solving skills and attention to detail.
- Basic understanding of Audio/Visual room support
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Numbers & Facts
| Location | Indianapolis, IN |
| Industry | Computer Software |
| Company Size | 20 to 49 employees |
| Year Founded | 2014 |
| Website | http://www.tekfortune.com/ |
About Company
Tekfortune is a software solutions company providing project development and staff augmentation services to companies in various industries including Healthcare, Banking, Finance, Telecommunication and Aviation.
Tekfortune Inc delivers solutions to a wide variety of organizations of various sizes and industries. Our clients include mid-market to Fortune 1000 companies spanning across industries such as: Insurance, Financial, Pharmaceutical, Manufacturing, Retail and many others.
In Tekfortune Inc, we are offering selection of services and solutions at very reasonable rates. With years of experience in the placement and recruitment Industry and over time we have acquired the knowledge essential to comprehend the exact need and dependence on customers. Therefore we provide the customers the best and also the brightest candidates for vacancies. Moreover, by understanding the working interest of customers who is able to place them within the companies where they are able to get maximum opportunity for professional growth.
Tekfortune Inc has a strong emphasis on quality. Its goal would be to achieve client satisfaction by looking into making deliveries satisfaction of customer's business needs. Our ability to quickly identify and effectively employ proven fundamental principles, techniques and resources yields highly desirable results for our clients.
We understand that each industry and organization share a level of uniqueness that requires a tailored approach in order to deliver specific solutions. Such factors as client culture, industry regulations, organizational maturity, financial health and many more items may impact our approach to delivering client solutions.
Having served a wide variety of clients has provided Tekfortune the ability to build subject matter expertise across numerous industries. Our industry expertise combined with our specialized knowledge of Business Process Improvement, Requirements Management and Program & Project Management provides a powerful combination and a tremendous value to our clients.
We are run by a group of industry experts who have decades of experience in delivering custom solutions to our clients.
Tekfortune Inc delivers solutions to a wide variety of organizations of various sizes and industries. Our clients include mid-market to Fortune 1000 companies spanning across industries such as: Insurance, Financial, Pharmaceutical, Manufacturing, Retail and many others.
In Tekfortune Inc, we are offering selection of services and solutions at very reasonable rates. With years of experience in the placement and recruitment Industry and over time we have acquired the knowledge essential to comprehend the exact need and dependence on customers. Therefore we provide the customers the best and also the brightest candidates for vacancies. Moreover, by understanding the working interest of customers who is able to place them within the companies where they are able to get maximum opportunity for professional growth.
Tekfortune Inc has a strong emphasis on quality. Its goal would be to achieve client satisfaction by looking into making deliveries satisfaction of customer's business needs. Our ability to quickly identify and effectively employ proven fundamental principles, techniques and resources yields highly desirable results for our clients.
We understand that each industry and organization share a level of uniqueness that requires a tailored approach in order to deliver specific solutions. Such factors as client culture, industry regulations, organizational maturity, financial health and many more items may impact our approach to delivering client solutions.
Having served a wide variety of clients has provided Tekfortune the ability to build subject matter expertise across numerous industries. Our industry expertise combined with our specialized knowledge of Business Process Improvement, Requirements Management and Program & Project Management provides a powerful combination and a tremendous value to our clients.
We are run by a group of industry experts who have decades of experience in delivering custom solutions to our clients.
Skills
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