Site Support Representative

Bemana is seeking a Site Support Representative for our client in Stevensville, MD, to serve as the primary on-site customer service resource at assigned customer locations. As the on-site representative, you’ll keep production running smoothly by managing inventory, processing orders, some auditing, and providing great customer service.

This role is ideal for someone who is independent, organized, proactive, and enjoys working with both customers and inventory operations.

Position Offers:

• Up to $27/hr. If your target pay is higher, we still encourage you to apply—we could request adjustments based on experience and market conditions.
• Health, dental, and vision insurance
• PTO + paid holidays
• 401(k) with company match
• Full-time position, Mon-Fri
• Mileage reimbursement

Responsibilities

• Serve as our client's primary on-site contact for the customer.
• Build strong customer relationships and provide day-to-day support.
• Monitor inventory levels to prevent shortages that could impact production.
• Receive, stock, replenish inventory, and perform cycle counts.
• Support and maintain the CribMaster vending system.
• Manage inventory transactions between CribMaster and Prophet 21 (P21).
• Use Excel to track inventory trends, identify usage spikes, and proactively address potential issues.
• Create quotes, process customer orders, and assist with order fulfillment.
• Maintain accurate inventory records and work closely with internal teams to resolve issues.

Qualifications

• Experience in inventory, customer service, operations, supply chain, or inside sales.
• Proficiency with Microsoft Excel for reporting and basic data analysis.
• ERP experience required (Prophet 21 preferred).
• CribMaster or similar inventory management system experience is a plus.
• Strong organizational, communication, and problem-solving skills.

Physical Demands & Work Environment

• Frequent standing and walking throughout the customer facility.
• Perform physical tasks including receiving, stocking, replenishing inventory, and conducting cycle counts.
• Work is performed full-time on-site at a large aerospace manufacturing facility, including warehouse and production environments.
• Frequent interaction with customers and cross-functional team members.
• Fast-paced environment requiring strong organization, adaptability, and the ability to prioritize multiple tasks.
• Must comply with all customer safety, security, and workplace policies while on-site.

Application Process

If your experience matches the description above, submit your resume, and one of our recruiters will be in touch to tell you more about the position and learn more about your experience and aspirations.

If your experience does not match this job description, we still encourage you to reach out to one of our recruiters, so we can learn about your professional aspirations for future job openings.

About Bemana

Bemana provides recruiting services to the nation’s equipment and industrial sectors. Our clients and candidates value us for our specialized recruiting expertise, vast knowledge of the equipment and industrial job market, and ability to solve their most challenging employment needs. We have successfully recruited thousands of top-level professionals filling a wide range of management, sales, engineering, and technical positions across the nation.

Referral Program

Bemana offers a $500 reward for referrals that lead to a hire. So, if this job or location is not for you, but you know someone that might be interested, send them this link and we’ll send you a check if they get hired. Terms & conditions apply.