Site Support Student Services Part Time Surprise

Provides front-line customer service and administrative program support for academic and career training programs. Engages in student services including intake, registration, and assessment scheduling; handles inquiries about career training, testing, advising, counseling, or other programs and services. Provides office/clerical support utilizing Excel, Word, and other computer software to enter student registration, enrollment, demographic, attendance, and assessment data into program databases; creates student digital files; supports data collection for projects; works collaboratively with managers and instructors to troubleshoot and resolve data issues; supervised by the Program Manager and receives work direction from the Administrative Specialist.

Essential Functions

50% - Student Support Services: Conducts student intake, registration, and admissions processes; verifies participants' program eligibility; coordinates student registration and testing appointment scheduling; handles phone calls and front desk inquiries from prospective students; monitors & follows up with location call log (CRM database); monitors location service email account; and maintains a knowledge base of current career services and training programs available; supports laptop checkout process and check-out research (account holds, other SIS holds); and interfaces with instructors and staff to support student program participation and success. Works with AR&R and other departments (Financial Aid, Testing) to troubleshoot and resolve student issues (passwords, holds research, account reset)

40% - Data and Record-keeping: Performs data entry (student demographic and intake/registration information, attendance, assessment) into reporting databases with a high degree of accuracy; creates and updates student digital files (SDFs) and attendance workbooks; Links pertinent documents to student digital files; conducts peer audits of registration paperwork; supports administrative specialist with projects, data collection, and surveys; assists with separating students from the program under the direction of location managers; utilizes computers and software daily

10% - Other duties: Provides administrative support to managers and staff. Collects fees as required and balances payment log. Assists with classroom/facility set-up as needed; participates in professional learning and training as required