Ski & Snowboard Rental Technician

Overview:

 

The Highlands at Harbor Springs is seeking a Ski & Snowboard Technician to join our Snow Sports team. This position is responsible for providing guests with a safe, efficient, and enjoyable rental experience while maintaining the quality, organization, and safety of the snow sports rental fleet.

 

The ideal candidate is customer-service oriented, detail-focused, dependable, and comfortable working in a fast-paced, active environment. Previous skiing or snowboarding experience is preferred but not required. This is a seasonal position with a variety of employee perks and resort benefits.

 

Team Member Perks: 

• Free Golf and Ski Passes – Enjoy outdoor activities with free access for you and your family. 

• Downhill Mountain Bike Park Pass – Complimentary access for biking enthusiasts. 

• Dining Discounts – Receive 25% off at Boyne restaurants. 

• Resort Discounts – Save 30% on spa treatments and other services at Boyne Resorts. 

• Free Water Park Passes – Access to Avalanche Bay Water Park. 

• Lodging Discounts – Special rates for friends and family. 

• Tuition Reimbursement – Support for continuing education. 

• Housing Availability – First-come, first-served team member housing. 

• Health Insurance – Available for Full-Time Year-Round Team Members. 

• AllyHealth – Access to health services for all employees 

Visit our website for all of our amazing perks, view testimonials, and more! Employment at The Highlands | The Highlands 

Our Core Values: LEADS by Serving 

At Boyne Resorts, we believe that great leadership is the key to transforming a good work experience into a great one. Our core values guide us every day as we work to create lasting memories for every guest. 

• Long-Term Thinking 

• Excellence in Execution 

• Attitude is Everything 

• Develop Create People  

• Serve our team members first so they can, in turn, serve our guests and community 

Responsibilities:

Essential Responsibilities and Duties

• Provide friendly, knowledgeable, and efficient service to guests throughout the rental process.
• Properly size and fit guests with ski and snowboard boots, skis, snowboards, poles, helmets, and other applicable rental equipment.
• Inspect, adjust, clean, organize, and maintain rental equipment to ensure it meets safety and quality standards.
• Follow established procedures for equipment fitting, adjustments, safety inspections, and rental transactions.
• Educate guests on the proper use, care, and safe handling of rental equipment.
• Assist guests with equipment exchanges, adjustments, and general rental questions.
• Maintain an organized and clean rental area, including proper storage and organization of equipment.
• Identify damaged or unsafe equipment and remove it from service according to department procedures.
• Assist with daily opening and closing procedures, including preparing the rental shop and equipment for operations.
• Support the Snow Sports team with fleet maintenance and other operational duties as needed.
• Work collaboratively with team members and other resort departments to provide an exceptional guest experience.
• Perform other duties and responsibilities as assigned.

Qualifications:

• High School Diploma/GED
• Customer service experience preferred
• Skiing/snowboarding experience preferred
• Strong attention to detail and safety
• Reliable and team-oriented
• Comfortable with physical work and winter weather
• Able to work early mornings, weekends, and holidays