SkillBridge, Data Center Customer Operations Technician - Trainee

Who are we?

Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.

Job Summary

Are you a military service member within or nearing your 180-day window for separation from active duty? Are you a military spouse fellow wanting to engage a technology career? If this is you, then Equinix has a unique opportunity to help kick-start the next chapter in your professional life.

We are accepting applications for our very own DoD SkillBridge Fellowship Program supporting the Data Center Operations, Critical Facilities. The training will be on the cutting-edge of technology in a digital infrastructure environment supporting an initiative designed to link our nation's warfighters to the best employment opportunities available.

Do you have a background in Electronics, Electrician, or HVAC and skilled Mechanical trades?

This could be your next career move!

In this DoD Skillbridge Program with Equinix, you will:

• Learn how your military experience translates into a rewarding civilian career • Explore a career or industry you might want to pursue upon separation from active duty • Earn real-world industry qualifications and certifications • Build experience and competency in your trade/ profession with our team • Expand your professional network of contacts • Gain familiarity with corporate culture

Responsibilities

Has a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations. Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure. Supports the overall team.

Facility / Infrastructure Maintenance

Performs moderately difficult preventative and corrective maintenance checks on-site to facility components. You will perform site inspections and monitor the building and Data Center alarms.

Performs moderately difficult repairs, maintenance, installations, and on-site inspections to facility systems. Supports energy efficiency measures

Monitors the Building Monitoring System (BMS) and resolves moderately difficult alarm issues that require judgement in resolving while following standard operating procedures

Operates and maintains plumbing, fire suppression, and safety systems

Operates critical infrastructures under the supervision of more senior technical staff

Normally receives little instruction on daily work, general instructions on newly introduced assignments

Customer Operations Technician

Queue Management & Reporting

Prioritize and manage service requests to meet deadlines

Maintain detailed records and audit reports

Installations

Rack and stack equipment in data centers

Perform fiber terminations using a fusion splicer

Set up telecom cabinets, fiber trays, and cage wiring

Troubleshoot fiber and copper circuits

Support standard cross-connect work orders

Other troubleshooting procedures

Site Administration & Incident Support

Performs moderately difficult site logs for permits, such as Maintenance Operation Protocol (MOPs) and scripts

Identifies Single Points of Failure (SPOFs) and makes recommendations

Responds to all moderately difficult on-site incidents, including failures, problems and delays

Uses substantial understanding in following operating procedures to support on-site administration

Work Orders & Additional Projects

Completes routine work requests and circuit installations

Troubleshoots and maintains office equipment (if necessary); supports auxiliary equipment and machines with problem-solving and repairs to avoid/minimize downtime

Makes minor changes to mechanical, electrical, and specialized systems, as directed

Carries out infrastructure projects

Collaboration

Collaborates with others to resolve moderately difficult facility incidents

Effectively collaborates within the department; may mentor team members on general maintenance activities

Provides stakeholders of inventory needs in order to maintain optimal stock levels of critical parts and equipment

May recommend infrastructure projects

Qualifications

Must meet all eligibility requirements outlined in DOD Instruction 1322.29 and NAVADMIN 222/15.

Required

Technical associates degree, military-technical school, or civilian technical trade school completion

Education level: Working on bachelor's degree or relevant experience with 1-4 years in Mechanical Engineering or related field

Comprehensive knowledge of critical infrastructure i.e., UPS, generator, BMS, chillers, life safety systems

Coursework in HVAC design or heat transfer and thermodynamics

Knowledge of HVAC testing and balancing methodologies

Knowledge of IT hardware and other data center operations functions

Good time management habits, ability to multi-task, to sustain focus on long tasks

Ability to communicate thoughts and technical ideas

Attitude of taking initiative, enthusiasm, eagerness to learn, teamwork, creativity

Ability to lift 50 lbs

The ability to prioritize effectively, balance assigned work and exceptional organization skills required for our constantly evolving environments

Strong interpersonal and communication skills essential for team-based work assignments

Presentation skills with colleagues and clients of all levels

Skillbridge Internship positions are open to active duty and/or transitioning military members. Compensation or pay for this role is made through the service members current enlistment contract based on pay guidelines set by the Department of Defense (DoD)

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here.