Skills Trainer (Suffolk County)

Job Title: Skills Trainer
Location: Hybrid- in-office, remote, and home visiting in the Suffolk County area.
Pay: The approximate pay range for this role $22- $25 hourly. Please note that the pay range provided is a good faith estimate for the position at the time of posting.

Become a part of our mission to empower individuals with the essential tools for success in our Personal Care Management program! We are seeking a dedicated Skills Trainer to join our team full-time in Boston.

The Personal Care Attendant (PCA) Program is a MassHealth program that allows people with long-term disabilities to live at home independently. The Northeast Arc Personal Care Management (PCM) program serves about 5,000 individuals living in communities throughout northeastern Massachusetts, Greater Boston, and the Metro West area.

Our Skills Trainers, with the help of a nurse and occupational therapist, assess the personal care needs of the individual and prepare a PCA application to submit to the consumer’s insurer. The consumer’s insurance (MassHealth/Medicaid, SCO or One Care Program) grants final approval of the recommended Care Plan. Once approval is received, the Skills Trainer teaches the individual how to successfully hire, train, supervise, and pay his or her own Personal Care Attendants.

Job Summary: The Skills Trainer assists service recipients in application for and management of Personal Care Attendant (PCA) program/services. This position will assist recipients in the following towns and cities: Boston, Mattapan, and Roxbury.

Major Responsibilities:

• Maintains average caseload of 200 PCA program recipients and renders skills training as needed to support appropriate program utilization by consumer and PCAs.
• Completes home visits to render quarterly, annual or issue-focused skills training in alignment with regulations.
• Maintains clear and timely documentation of all productivity including contacts by telephone, home visits or written correspondence and confidential activities. Ensures consumer case files meet quality assurance and regulatory standards.
• Assists service recipients in obtaining prior and continued approval by providing necessary information to Mass Health in a clear, thorough and timely manner.
• Conducts initial and ongoing assessments of service recipient’s eligibility for PCA services. Assesses service recipient’s aptitude for managing his/her own services. Assists in locating a surrogate as necessary. Monitors services provided by the surrogate and ensure that the service recipient’s participation in their personal care plan is maximized and protected.
• Maintains working relationship between the Personal Care Management (PCM) Program and Fiscal Intermediary Program (FI) including, but not limited to, resolving service recipient complaints and sharing information with FI as needed.
• Works with local agencies, DDS staff and community resources to help service recipients access the most appropriate resources in addition to or in lieu of PCA services.

Qualifications:

• High School Diploma or Equivalent
  • BA/BS in Human Service Field preferred
• Bilingual a plus
• Strong interpersonal and customer service skills
• Proficient computer literacy skills, including Microsoft Outlook, Excel, Word, and PowerPoint
• Valid driver’s license and reliable transportation

Why Work at Northeast Arc
Employment at Northeast Arc is more than just a job — so much more. We are a mission-driven agency committed to changing lives and discovering abilities. Whether it’s the individuals we serve or our employees who support them, we know that each person has a unique set of skills and contributions to make.

EEO Statement
We are an Equal Opportunity employer and do not discriminate on the basis of race, ancestry, color, religion, sex, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, or any other basis protected by law