Skip Representative

Location Services LLC

Indianapolis, IN

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

Banking Services, Bankruptcy, Call Centers, Computer Terminals, Credit and Collections, Customer Relations, Customer Support/Service, Documentation, Finance, Health Plan, Insurance, Military, Performance Management, Presentation/Verbal Skills, Regulations, Service Level Agreement (SLA)

LOCATION

Indianapolis, IN

POSTED

30+ days ago

Summary/ObjectiveThe Skip Representative will use applicable tools and resources to identify the location of client collateral and work collaboratively with repossession vendors to secure the client’s collateral in accordance client Service Level Agreements (SLAs.) The Skip Representative is responsible for skip tracing accounts within the scope of applicable laws and regulations in a manner that denotes professionalism and integrity. Essential Functions Use all internet databases and phone tools to locate customers and/or collateralBuild successful relationships with contractors and clients to service accountsCommunicate verbally and systematically with clients and/or contractors to complete assigned tasksProvide updates regarding account status and service levels; recommend changes if neededObtain new leads on customers / collateral locationsObtain any necessary documentation or guidance to pursue the collateral/customers (i.e. Credit Applications/Reference sheets and prior communication with their customer)Ensure all information/leads provided are being acknowledged and reacted toProvide frequent updates to summarize progress made throughout the lifecycle of orders until concludedConduct initial review of information provided by clients to ensure accuracySkip Tracing of customers and/or other parties to Identify the best known address to locate the client’s collateral or customerDetermine if the client’s customer has filed Bankruptcy, Active Duty Military, current owner/registrant of the vehicleInitiate contact with client’s customers, references, relatives and associatesSchedule and assign orders to appropriate contractors to ensure expectations are met and information provided is understood CompetenciesExcellent written and oral communication skillsProficient with computers and telephoneAbility to display professionalism and ethical conduct through the work dayTime and performance management Education and ExperienceHigh school diploma or GED diploma or equivalent required Minimum 1 year in either auto-finance, collections, banking, insurance or call center experience requiredBenefitsCompetitive compensation packageFull suite of medical benefits, including dental, vision, pet insurance and more!PTO and holidays Position Type/Expected Hours of WorkThis is a full-time position. Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand. Physical RequirementsThis position is indoors. Must be able to sit at a computer terminal for an extended period. May be asked to lift approximately 25 lbs. Exposure to moderate noise and light, i.e. business office with computers, phone, printers, light foot traffic. EEO StatementLocation Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Location Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Applicants must be legally authorized to work in the United States

About the Company

Location Services LLC

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