Sleep Navigator

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of whats possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in peoples lives.

Work Shift

Job Summary:

This is a liaison position requiring clinical experience, self-direction, attention to detail, and ability to communicate effectively with staff, patients, families, and the public. In conjunction with physicians and members of the Sleep Center Teams, the Sleep Navigator is responsible for guidance and coordination of services for sleep disordered screening patients and their caregivers through the continuum of care.

Core Responsibilities and Essential Functions:

• Receive incoming referrals from others.
• Help coordinate and schedule patients for appropriate clinical follow-up.
• Coordinate patient follow-through and provide daily status updates to WellStar Sleep Medicine and the WellStar Sleep Centers Ex. Director.
• Work with Program/Unit Manager, and others to address Program expectations related to patient care outcomes.
• Provide clinical guidance and administrative support to others on team when needed.
• Work with referring physician/office staff to ensure patients have completed all diagnostic tests and results are available.
• Observe in other related units as clinically warranted or requested by patient or physician.
• Contact patients for missed appointments.
• Serve as a liaison between patient and physician team for information related to results. Identify patients who will benefit from navigation and assistance with barriers including but not limited to: insurance, financial issues, need for personal support, mobility or sensory deficits, transportation, and language.
• Collaborate with all members of the Program (support staff & physician review team) to provide quality comprehensive care to patients.
• Prepare result letters, schedule follow-up appointments, and disseminate screening results to patients and ordering physicians.
• Evaluate outcomes of interventions and services and revise strategies as needed.
• Be available to patients and staff as resource for information, schedules, test results, questions, and concerns.
• Use Evidence-Based practice to provide guidance related to cancer screening. Coordinates and takes direction from Sleep Medicine/Medical Director on maintaining best practices.

Information Management:

• Establish and maintain records for each patient as needed.
• Gather and disseminate patient record/information to appropriate personnel in a timely manner.
• Facilitate Performance Improvement activities with primary focus on patient outcomes and program efficiency.
• Coordinate/participate in meetings, and committees as needed.

Professional Practice:

• Manner and dress reflect image of professional healthcare provider in World-Class Health setting.
• Demonstrate outstanding written, verbal, non-verbal, and interpersonal communication skills.
• Possess current knowledge about disease, therapy, diagnostics, technology, etc. by seeking and participating in formal and informal education opportunities.
• Work with Program Manager to coordinate professional education for the staff and the community.

Marketing:

• Identify or assist in developing appropriate multimedia education material with input and approval of Disease Site Team and Marketing Department.
• Provide and document initial and ongoing education to patients and caregivers about disease, therapy, treatment, diagnostic procedures, and other information presented at clinic visits.
• Participate in community outreach related services related to clinical area.
• Use adult learning principles when developing or presenting information.

Customer Service/Employee Engagement:

• Partners with Program/Unit Manager, Coordinators, and assistants to reinforce expectations in pathway implementation at the local level.
• Participates in service recovery, as needed.
• Serves as a secondary liaison to the physicians to facilitate physician satisfaction.
• Assists Program/Unit Manager and Assistants with team-building efforts to facilitate engagement, attending staff meetings, as needed.
• Monitors patient and physician satisfaction and feedback and offers suggestions for improvement.
• Develops action plans to improve patient/staff/physician satisfaction with clinical process.

Performs other duties as assigned.

Complies with all WellStar Health System policies, standards of work, and code of conduct.

Required Minimum Education:

High School Diploma General or GED General or Associates Other-Preferred

Required Minimum License(s) and Certification(s):

All certifications are required upon hire unless otherwise stated.

BLS - Basic Life Support or Amer Red Cross Basic Life Support or BLS-I - Basic Life Support - Instructor RPSGT - Registered Polysomnographer or RST - Reg Sleep Technologist CCSH - Cert Clinical Sleep Health

Required Minimum Experience:

Minimum 4 years sleep medicine clinical experience in an AASM accredited facility.

Required Minimum Skills:

• Strong organizational skills.
• Ability to work independently with minimal supervision.
• Strong communication and interpersonal skills with a positive presence.
• Critical thinking, reasoning, and problem-solving skills.
• Broad-based knowledge of clinical, psychosocial, and patho-physiological theories related to sleep disorder diagnosis and treatment.
• Teaching skills and understanding of group dynamics.
• Analytical ability necessary to assist Medical Director, MDs, and extenders coordinate appropriate follow-up for screening patients.
• Ability to multi-task.
• Commitment to staff/patient/community education.
• Serves as a positive role model and resource.
• Supports AASM and WellStar mission and goals.
• Must have strong work ethic, strong sense of urgency, and be extremely detail-oriented to be successful in this role.

Join us and discover the support to do more meaningful work-and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.