Job Responsibilities

The Slot Attendant is responsible for providing outstanding customer service to Casino and Resort guests; and will accomplish this service standard by timely responding to guest needs including but not limited to; minor machine repairs, hand paid jackpots, and replenishing ticket voucher paper.  All duties are to be performed according to the policies and procedures of the Company Casino and Resort standards and the regulations of the New York State Gaming Commission. 

This is an Evergreen position.

License Level: This is a gaming level position and requires a gaming license. This position has gaming related responsibilities and working with gaming equipment.  Nothing in this job description should be interpreted to allow for this position to make discretionary decisions or long-range policy determinations that may impact gaming facility operations.

Essential Duties / Core Competencies 

• Maintains a constant visual presence on the gaming floor seeking and responding to guests that require assistance with slot machines and any other service needs in a timely manner. 
• Provides courteous and helpful information to guests. Responds to guest complaints in a considerate, professional and positive manner.  Shows genuine concern and empathy, actively listens to the guests, takes ownership of their concerns and follows through to a resolution. 
• Explains various game combinations payouts and jackpots.   
• Resets Slots whenever necessary.  
• Completes manual jackpot payouts. 
• Refills ticket printers with voucher paper. 
• Makes minor repair to slot machines and related hardware. 
• Maintains meticulous security of keys, radios and any other devices issued to them and complies with company safety standards. 
• Maintains a professional work environment with supervisors and staff 
• Acts as a signatory on hand paid jackpots as detailed in internal controls and SOP’s. 
• Creates player cards  
• Assists guests in ordering beverages. 
• Meets the attendance guidelines of the job and adheres to the regulatory, departmental and company policies and procedures. 
• Attends all required training meetings. 
• Assists in projects as directed. 
• Assists in the training of new employees as directed. 
• Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive 
• Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success   
• Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations 
• Demonstrates the initiative to present new ideas and perspective to create positive results 
• Exhibits respectful consideration of viewpoints, situations and others 
• Puts the guest at the forefront of every decision 
• Performs other tasks as assigned. 

Work/Educational Experience

• Must be 18 years or older and have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations. 

• High School diploma or GED required 
• One (1) year of experience in the gaming or hospitality industry preferred.  
• Previous customer service experience is required. 

Essential Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Must have the ability to deal effectively and interact well with guests and employees. 
• Must be able to analyze situations and make decisions is a fast paced environment. 
• Must be able to interact with mobile devices, touch screens and computers. 
• Previous experience using Smart Phones and/or Tablets is preferred. 
• Have a complete understanding of Departmental, company and New York State Gaming Commission rules and regulations that apply to the position. 

Physical Demands:  
The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.  

While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.  

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and prolonged standing during the shift.

Language Skills: 
Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents.  Ability to respond to common inquiries from other Team Members or guests. Fluency in English required.  Ability to write detailed instructions and correspondence.  Ability to effectively present information in one-on-one and small group situations. 

Mathematical Skills & Reasoning Ability: 
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these math skills using units of American money. Ability to decipher various reports and maintains reports upon request.  

Work Environment 

The work environment characteristics described here are representative of those that exists while employees are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner. 
• Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property. 

The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.  

Pay Transparency: $30.59 - $40.79

Working at Resorts World:

Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences. We are looking to hire an enthusiastic and dedicated team of professionals.