Provide superior customer service, internal and external alike.
Lead fellow Technicians, Shift and Floor Supervisors to address problems with Electronic Gaming Machines.
Must have an understanding of pay tables, features and programmable functions of Electronic Gaming Machines
Troubleshoot, repair, overhaul and implement proper preventative maintenance of all Electronic Gaming Machines peripherals and equipment in accordance with gaming regulations and technical standards.
Maintain and repair signage, lamps, ballasts, controllers, media devices
Install, maintain fiber optic and wired communications to include terminating and splicing following AIE or IEEE standards.
Maintain a record of all network information to include IP, locations and VLAN settings.
Install and maintain all communications to electronic gaming machines and peripheral equipment following manufactures technical standards.
Install and maintain Server Based Gaming equipment, progressive equipment, lighting equipment and media equipment.
Ensure all Electronic Gaming Machines, network equipment, signs, and all other equipment is powered correctly and not exceeding UL or ANSI standards.
Must be able to program and repair to board level all peripheral equipment used in all EGM’s.
Must be able to install test and repair all fiber optic and network equipment proficiently.
Must be able to perform precision soldering techniques on through hole and surface mount components.
Properly fill out properly all documentation to support Electronic Gaming Machines operations in accordance with policies and regulations.
Test and document variances in slot accounting and transactions when variances occur.
Handle disputes and notify proper personnel of any unusual customer activity to include Title 31 procedures.
Provide safe and effective operation of shop equipment including hand tools, soldering/desoldering stations, power tools and electronic test equipment.
Assist Shift and Floor Supervisors with Jackpot Verifications, ticket fills, verify payouts as needed and assist with disputes.
Know parts, for keeping track of spare parts and properly replacing parts with the correct type and versions.
Maintain integrity of secure locks, keys, codes and passwords used during the course of their duties.
Able to install, move, uninstall; Electronic Gaming Machines, signs, controllers, network equipment, lighting, power filters and other electronic or electrical equipment.
Must attend Slot Department meetings, training classes, and attend continuing education classes.
Attend pertinent training seminars and conferences where travel is required.
Other duties as assigned by Slot Repair Manager and/or Slot Director
Must understand and follow Minimum Internal Control Standards adopted by the Hannahville Indian Community Gaming Commission.
Must understand electrical and electronic standards such as IEEE, AIE and ANSI.
All other duties as assigned
Numbers & Facts
Location
Harris, Michigan
Website
https://www.islandresortandcasino.com/employment
Skills
Accountingunmatched
Accredited Insurance Examiner (AIE)unmatched
Address Managementunmatched
American National Standards Institute (ANSI)unmatched
Casinosunmatched
Conferencesunmatched
Customer Support/Serviceunmatched
Electrical Componentsunmatched
Electricityunmatched
Gamingunmatched
Gaming Equipmentunmatched
Hand Toolsunmatched
Hardware Installationunmatched
IEEE (Institute of Electrical and Electronic Engineers)unmatched
IP (Internet Protocol)unmatched
Identify Issuesunmatched
Machining Operationsunmatched
Maintenance Servicesunmatched
Network System Hardwareunmatched
Peripheral Hardwareunmatched
Preventative Maintenanceunmatched
Problem Solving Skillsunmatched
Record Keepingunmatched
Regulationsunmatched
Solderingunmatched
Support Documentationunmatched
Surface Mount Technologyunmatched
Test Equipmentunmatched
VLAN (Virtual Local Area Network)unmatched
Willing to Travelunmatched
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