Slot Electronics Bench Tech 13496 DDC - Glendale AZ
Job Description
Under direct supervision of the Slot Tech Supervisor, the Slot Electronics Bench Technician will troubleshoot, repair, and maintain slot machines components and related parts, assemblies, and sub-assemblies for the Tohono Oodham Gaming Enterprise (TOGE).
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
Essential Duties & Responsibilities
• Maintains superior relationships with support departments to help execute transactions. • Ensures compliance with all State and Tohono Oodham Gaming Office (TOGO) regulations, including Internal Controls (ICs). • Exhibits awareness of the various types of slot device-cheating methods and is able to recognize any potential attempts while monitoring the gaming floor. • Capable of handling routine complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of supervisory personnel. • Operates hand tools, soldering equipment, electrical test equipment, and other equipment as needed. • Removes, moves, installs, and/or upgrades slot machines to include their electronic components, systems, and peripherals, maintaining an accurate inventory tracking. • Performs all types of diagnostics and repairs to correct mechanical, electrical, and electronic failures to the component level, troubleshoots via reading and identifying components within schematics, monitors, and tracks all malfunctions to include the cause, repair, and parts involved. • Performs slot machine RAM clears, key chips, and configuration of set-up options to meet manufacturers and regulatory agency specifications, troubleshoots installs, and operates machines accounting system, slot machine operations, ticket in-ticket out system, and parts system maintenance. • Tracks records and safeguards all funds used for testing and other diagnostic functions. • Maintains all TOGE confidential records and information, including proprietary information, slot machine records, both written and electronic, guest information, machine play history, financial information, game settings, etc. • Performs other duties as assigned.
Job Requirements
Minimum Qualifications
Education and Experience
Associates Degree in Electronics or related field plus two (2) years of Electronic Repair experience or related education, experience, and/or training. Relevant and direct experience may be considered in lieu of the degree requirement. Must be 18 years of age or older. No felony theft or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain, and maintain a gaming license.
Knowledge, Abilities, Skills, and Certifications
• Knowledge and proficiency in advanced mathematics. • Maintain proper maintenance of shop equipment. • Maintain proper documentation of all Gaming Machines and Gaming Machine Equipment verifications, tests, and maintenance. • Provide exceptional service to our guests and employees when performing job duties and conduct oneself in a professional and businesslike manner. • Maintain an acceptable, consistent, and regular attendance record. • Ensure full compliance with departmental Internal Controls policies, procedures, and regulations. • Ability to communicate effectively in the English language, to include reading, verbal, and written proficiencies. • Ability to demonstrate outstanding guest service delivery and guest service recovery techniques at all times. • Ability to make board-level electronic repairs, including surface-mounted components. • Ability to proficiently use all electronic repair equipment, test equipment, and diagnostics equipment in the execution of duties. • Ability to control the influx of bad parts, troubleshoot, and repair for stock replenishment. • Ability to read and interpret detailed schematics, technical manuals, and illustrated parts breakdowns to isolate problem components. • Ability to proficiently identify components by design type and rating from component markings or schematic callouts. • Ability to remedy repairs and maintenance expenses through strategic component repair verses assembly reordering. • Ability to complete moderately complex administrative paperwork. • Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with team members at all levels. • Skill in operating business computers and office machines, including in a Windows environment. • Ability to work in a fast-paced, multi-tasking environment at times under levels of stress. • Ability to wear/use communication devices such as earpieces, radio devices, hand-held tablets, or other forms of service communication devices. • Knowledge of basic manual hands tools, i.e., hammers, screwdrivers, socket sets, wrenches, etc., and of electronic and mechanical troubleshooting methods and techniques.
Physical Demands
While performing the duties of this job, the team member regularly is required to sit, stand, and walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The team member occasionally is required to sit and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 75 pounds.
Work Environment
Work is generally performed in a casino setting with exposure to second-hand smoke and a high noise level. Evenings, graveyard shifts, holidays, and/or weekend work may be required. Extended hours and irregular shifts may also be required.