Slot Lead Attendant Customer Service

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Assist Slot Shift Manager in maintaining and supervising slot floor operations, coverage of breaks, move CSAs to help cover busy sections, and resolve minor customer disputes. Monitor Slot floor activity to ensure protection of company funds. Oversee employees to ensure that the safety, integrity, security and Company and regulatory policies/procedures are upheld.

Serve as a leader among junior-level Customer Service Attendants, assisting with training and coaching.

Develop, apply, and maintain a friendly and courteous rapport with customers and employees.

Perform minor machine maintenance, such as lock and unlock machine doors, clearing jams, replenishing paper, and resetting machines.

Complete written department forms to document cash transactions, jackpot payouts, etc. in an accurate, legible manner.

Carry and effectively communicate by two-way radio.

Conduct slot floor activities to ensure protection of company property and funds; and maintain the safety and cleanliness of assigned areas.

Maintain secure key controls at all times.

Pay and/or verify jackpot winnings to customers and complete required written documentation.

Qualifications

• Must be at least 21 years of age.
• Six (6) months of experience in the same or similar position preferred.
• Must be knowledgeable about applicable gaming regulations and company policies.
• Must have excellent communication and customer service skills.
• Must be able to carry and communicate by two-way radio.
• Must be able to stand and walk for extended periods of time.
• Maneuver a weight of fifty pounds
• Must be able to obtain/maintain any necessary licenses and/or certifications.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.