Slot Performance Technician

ROLE RESPONSIBILITIES: 

• Inspect and test assigned equipment, noting all defective parts and making recommendations for correction
• Perform required adjustments and repairs to electronic and electro-mechanical equipment as assigned. Perform preventative maintenance to slot machines either on the floor, or in the slot shop
• Observe all safety regulations in the performance of assigned duties, and report any safety hazards to assigned supervisor
• Ensure that you understand the policies and procedures, internal controls, and gaming regulations and are in complete compliance at all times
• Provide 100% accuracy and accountability on all documentation that is required by the Slot Performance department
• Uphold the integrity of vital information in and around the Slot Performance department
• Provide prompt and courteous service when repairing or verifying transactions at machines
• Performs tasks as requested by departmental management
• Routinely strives to build and maintain rapport with customers making every effort to achieve customer satisfaction
• Acts as a role model; always presents oneself as and encourages others to do the same
• Coordinates with casino management and security to detect and prevent attempts to cheat or damage gaming equipment and to identify and report floor irregularities 

KNOWLEDGE, SKILLS, & ABILITIES 

• Must be able to work independently.
• Must be able to sit, stand or walk for long periods of time (4 hours).
• Must be able to respond calmly and make rational decisions when handling employee conflicts.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
• Respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.
• Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
• Ability to speak distinctly and persuasively.
• Must be able to read, write, speak, and understand English  

EDUCATION & EXPERIENCE

• Electronics degree or equivalent electronic experience is preferred
• Installation, maintenance and repair of electronic systems and equipment preferred
• Knowledge of mechanical and electronic/electrical technical equipment is desirable
• Proficient in the use of tools of the trade including hand power and machine equipment testing devices and instruments, as applicable
• Should understand schematic diagrams needed in the repair of slot machines as well as mechanical blue prints
• Knowledge of casino rules, procedures and regulations pertaining to slot operations a plus 
• Must be able to read, write, speak and understand English
• Possess an upbeat and positive attitude
• Ability to work a flexible schedule
• Must be able to read/explain the pay table/glass on the different EGDs
• Be able to perform all game recalls
• Be able to troubleshoot and repair common/uncommon problems with EGDs
• Know how to use Word and Excel
• Experience with slot player tracking systems
• Know how to identify all components in the slot machines
• Must be 21 years of age.

LICENSE REQUIREMENTS

• Ability to obtain a Gaming Occupational License within the State of Ohio