Slots Shift Coordinator

POSITION SUMMARY

This position is responsible for overseeing the daily operations of the slot department. This person also performs the duties of a Shift Manager in their absence. In all interactions, the position is responsible for providing STAR Experience to guests and fellow team members a first priority.  

DUTIES & RESPONSIBILITIES

Shooting Star Casino team members will always deliver excellent guest service to our guests and fellow co-workers. 

      Our Star Service expectations include being:

• WELCOMING – Make every person feel invited and accepted
• PROACTIVE – Anticipate Guest needs
• UNIQUE – Create a one-of-a-kind experience at every opportunity
• RESOURCEFUL – Resolve the need
• COMPLETE – Take care and close

Responsible for overseeing an assigned shift for the slot department in accordance with the Shooting Star Casino rules, regulations, policies and procedures.

• Plans, assigns, schedules, and directs work of team members.
• Check Accounting paperwork daily- adjust and correct if necessary
• Evaluate and document team member work performance through the usage of the current evaluation process.
•  Provide counseling sessions.
• Project execution and completion.
• Addressing guest complaints and concerns.
• Carries out the established training process for all slot team members.
• Assists in establishment and complies with budget objectives.

 Knowledgeable in all slot positions and able to function proficiently in multiple areas, such as:

• Process Jackpots.
• Perform Level I slot tech duties.
• Perform all slot supervisory responsibilities. 

Slot Shift Coordinator will oversee projects for slot machine installs, removals, moves and conversions throughout the casino gaming floor.

• Provides support for slot machine vendor technicians for set up and installation of new slot machines.
• Provides support for relocation of slot machines on the casino floor.
• Provides support to the Slot Project Coordinator, Slot Supervisor and Slot Technician with slot machine conversions and denomination changes on the casino gaming floor.
• Coordinates with support departments for installs, moves and conversions.

Performs general custodial services to clean and maintain slot machines and surrounding gaming areas to provide a sanitary environment for guests and team members of Shooting Star.

• Cleans, polishes, and sanitizes exterior of all slot machines.
• Cleans areas between slot machines to include disposal of empty bottles, glasses or any other discarded items.
• Empties ash trays as necessary.
• Straightens slot stools when not in use, keeping slot banks looking neat and orderly.

Knowledgeable and proficient in daily slot department operations.

• Verification for a variety of slot department paperwork.
• Oasis programs.
• Addresses EIP’s and other variances.

Responsible for all activities within the facility in the absence of a Shift Manager or Management.

• Oversees casino activities during an assigned shift and in contact with immediate supervisor.
• Reports findings and concerns to affected leadership.
• Reviews and determines check cashing authorization.
• Point redemption authorization of $1,000.00 and above.
• Paid out authorization.
• Jackpot authorizations of $5,000.00 and above.
• Complimentary level three certification.
• Assists Table Games and Cage personnel with identifying and preparing Cash Transaction Reports.
• Works interactively with Surveillance, County Sheriff, White Earth Police, City Council and Tribal Council.

Performs other duties and responsibilities as required or assigned by Slot Management.

EDUCATION & EXPERIENCE

High School Diploma or GED. 4 or more years of supervisory experience.

Certificates, Licenses & Designations

Must meet licensing requirements as prescribed by the Tribal/State Compact for Gaming.

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of and ability to interpret and apply internal gaming controls.
• Knowledge of both the mandatory minimum internal control standards and the tribal/state compact for gaming.
• Knowledge of and skill in using a personal computer, related software, and programs.
• Skill of developing and maintaining positive relationships with external and internal Guests.
• Knowledge of and ability to apply commonly accepted rules of grammar, spelling and punctuation in written communication to develop management reports and summaries.
• Knowledge of slot machine operation.
• Ability to identify and carry out actions to achieve goals while considering possible risks to effectively develop long and short-range company objectives.
• Skill in preparing written materials such as correspondence, reports and proposals to meet purpose and audience.
• Skill of determining alternatives that would correct a situation to provide effective guest service.
• Skill of receiving a message, understanding the intended message and giving feedback to ensure guest expectations are met.
• Skill of delegating authority and encouraging and supporting risk taking to develop responsible team members and management team.
• Skill in converting different denominational credits to dollars and cents.
• Ability to work cooperatively within a group to make the work of the group successful and effective.
• Ability to read and interpret documents such as gaming controls and procedure manuals, safety rules, and operation and maintenance instructions.
• Ability to solve practical problems with slot machines.
• Ability to interpret and analyze accounting system information and reports.
• Ability to interpret slot machine data.
• Ability to follow procedures and give attention to detail.
• Ability to occasionally stand for moderate to long periods of time.
• Ability to frequently walk for moderate periods of time.
• Ability to be TIPS Certified.
• Ability to complete Comp training and be certified.
• Ability to lift/move up to 100 pounds.

WORKING CONDITIONS

• Frequent exposure to moderate to loud noise level.
• Frequent exposure to moderate concentration levels of tobacco smoke.
• Frequent exposure to chemicals/cleaning solvents.
• Frequent exposure to moving parts.
• Occasional exposure to heavy lifting and movement of slot machines.
• Occasional exposure to high places.
• Occasional exposure to blood borne pathogens.
• Occasional exposure to electrical shock.

Note:  Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a job.  They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.