SM Quality Assurance Manager

Indian Health Service

WI

JOB DETAILS
SKILLS
Accreditation Association for Ambulatory Health Care (AAAHC), Accreditation Standards, Adobe Acrobat, Customer Satisfaction, Customer Service Management, Customer Support/Service, Data Analysis, Data Collection, Flyers, Healthcare, Knowledge Base, Market Surveys, Meeting Minutes, Microsoft Access Database, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Visio, Microsoft Word, Organizational Skills, Patient Care, Policy Development, Procedure Development, Project/Program Management, Provider Credentialing, Quality Assurance, Quality Management, Quality Monitoring, Records Management, Regulations, Regulatory Requirements, Staff Training
LOCATION
WI
POSTED
10 days ago

Location:

Bowler, WI Exit Disclaimer: You Are Leaving www.ihs.gov

Type: Tribal Salary Range: Salary Negotiable Open Period: 7/2/2026 until filled Summary: For further information and how to apply, contact directly: Andrew Miller Director Stockbridge-Munsee Health and Wellness Center 715-793-5007 W12802 County Hwy A Bowler, WI 54416 E: andrew.miller@mohican.com

This is a full-time position. Under the direction of the Director of S/M Healthcare Services, the Quality Assurance Manager is responsible for a) the coordination, development, implementation, and writing and revising of policies and procedures to meet standards for accreditation of the Health Care organization, b) This includes establishment and monitoring of the quality assurance program, CQI monitors, Patient Satisfaction Survey, Employee Satisfaction Survey, Customer Services, management of records for provider privileging and credentialing, and other related duties. Job Announcement Flyer: SM Quality Assurance Manager.pdf [pdf - 558.72 KB] Duties: DUTIES: 1. Conduct CQI monthly meetings based on an agenda- ? Follow-up with all the departments/program managers to obtain their CQI completed monitors for the month, ? Have the program directors/managers present their monitors in the meeting, review them, and have approval by CQI Committee, ? Take CQI meeting minutes and distribute it among the Committee members within a reasonable time period, and ? Maintain CQI minutes for quality improvement and Accreditation or recertification purposes, 2. Conduct - ? patient satisfaction survey at regular interval, ? Employee Satisfaction survey, ? Customer Services trainings as needed, ? Annual Employee Education Fair and coordinate with department head managers to develop trainings to meet training requirements. Qualifications: QUALIFICATIONS: 1. Must have three (3) years of experience in Health Care Accreditation preferred. 2. Must have completed application for survey and obtained a 3-year certification for a health care accreditation survey such as AAAHC or Joint Commission preferred 3. Must have ability to read regulations (AAAHC and State) and ensure clinic policies are in line with regulatory requirements. 4. Must be able to accurately file documents in and organized manner that allows for the record to be produced when needed. 5. Must be able to keep a schedule to submit documents to different areas at or before the due dates. 6. A High School Diploma or GED is required. An Associates degree or higher is preferred. 7. Must be able to work using Microsoft Office Suites e.g. Word, Excel, Access, Power Point, Visio. 8. Must be able to work with numbers, compile data, analyze data from patient satisfaction survey, QI Studies, Employee Survey etc. 9. Must be able to effectively coordinate and chair working committees. 10. Must have a knowledge of health care/patient care, CQI monitors, and accreditation or recertification process. Work Type: Permanent, Full Announcement #: SM Quality Assurance Manager Who May Apply? US Citizens

About the Company

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Indian Health Service