Small Group Account Manager

Small Group Account Manager

Fully Remote | Benefit Tech Brokerage | $95,000-$115,000 Base Salary

About the Company

Our client is a fast-growing, technology-forward benefits brokerage that is quickly becoming a major name in the employee benefits space. With a strong reputation for client service, innovation, and a highly collaborative culture, this is an exciting opportunity to join a company with significant momentum and clear opportunities for long-term growth.

Position Overview

The Small Group Account Manager will support a book of small group clients, serving as a key point of contact for day-to-day benefits administration, renewals, carrier communication, and client service needs. This person will work closely with internal teams, producers, carriers, and clients to ensure a smooth and high-quality client experience.

This is a fully remote role, ideal for someone with 3-5 years of employee benefits account management experience who is looking to grow within a modern, high-growth brokerage environment.

Key Responsibilities

• Manage and support a book of small group employee benefits clients
• Serve as the day-to-day contact for client questions, service issues, benefit changes, and general account support
• Assist with renewals, open enrollment, carrier negotiations, and plan implementation
• Work closely with producers, account executives, carriers, and internal service teams
• Prepare client-facing materials, renewal presentations, benefit guides, and enrollment documents
• Maintain strong client relationships and ensure a high level of responsiveness and service
• Support claims, billing, eligibility, and enrollment issue resolution
• Stay current on carrier products, market trends, compliance updates, and benefits technology platforms
• Help identify opportunities to improve client experience, internal processes, and overall account performance

Qualifications

• 3-5 years of experience in employee benefits account management, ideally within a brokerage or consulting environment
• Experience supporting small group clients strongly preferred
• Strong understanding of medical, dental, vision, life, disability, and ancillary benefits
• Comfortable working in a technology-forward brokerage environment
• Strong client service, communication, and organizational skills
• Ability to manage multiple clients, deadlines, and competing priorities in a remote setting
• Experience with renewals, open enrollment, carrier coordination, and day-to-day benefits administration
• Active Life & Health license preferred or ability to obtain

Why This Opportunity

• Fully remote role with strong flexibility
• Base salary starting at $95,000-$115,000
• Opportunity to join a rapidly growing benefits technology brokerage
• Strong internal growth potential and career development opportunities
• Collaborative, high-performing, and people-first culture
• Chance to be part of a company gaining major traction in the employee benefits space