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Small Instruments Field Service Technician

New York Microscope Co.

Mineola, NY

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JOB DETAILS
SALARY
$55,120–$62,400 Per Year
SKILLS
Analysis Skills, Communication Skills, Customer Support/Service, Documentation, Driver's License, Electromechanics, Equipment Maintenance/Repair, High School Diploma, Hospital, Identify Issues, Interpersonal Skills, Inventory Management, Laboratory Equipment, Maintenance Services, Medical Equipment, Medical Office, Medical Research, On Site Support, Problem Solving Skills, Sales, Shipping/Receiving, Team Player, Training/Teaching, Warehousing, Willing to Travel
LOCATION
Mineola, NY
POSTED
29 days ago
Benefits:
  • Co Car During Business Hours
  • Paid time off
  • Training & development
  • 401(k)

Job description

Position Type: Full-Time 


Overview:
We are a small family-owned microscope sales and service business, 40 years strong, seeking a motivated & reliable Small Parts/Instruments Service/Repair Technician to join our service team. This role is ideal for someone with hands-on mechanical or technical repair experience who enjoys troubleshooting and working directly with customers. 
Experience with troubleshooting and repairing small instruments is a must; microscopes or laboratory/medical equipment repair experience  is preferred but not required - we are willing to train the right candidate with a strong mechanical and technical aptitude and work ethic. Resumes Accepted Online Only- PLEASE DO NOT CALL OUR OFFICE.


Responsibilities:
  • Perform general service and repairs on microscopes and laboratory instruments, both in-house and at customer sites.
  • Service and troubleshoot various equipment including: Binocular, trinocular (with digital camera), and multi-headed microscopes, Specialty microscopes and laboratory instruments.
  • Provide on-site service to customer accounts in: Hospitals, Labs, schools, research facilities, medical offices & industrial sites
  • Review service requests and inspect to diagnose issues & determine repair scope
  • Communicate professionally with customers, vendors and internal team members 
  • Exercise independent judgment to resolve technical issues efficiently
  • Complete accurate service documentation and field service reports.
  • Assist with light warehouse duties as needed (shipping, receiving, inventory, maintenance)
  • Support other projects and tasks as assigned
Requirements:
  • Hands-on experience with small equipment/instrument installation, service or mechanical repair
  • Strong troubleshooting skills and problem-solving ability 
  • Ability to work independently as well as part of a team
  • Excellent communication and interpersonal skills
  • Positive attitude, strong work ethic and willingness to learn
  • Ability & willingness to travel to customer sites
  • High School Diploma or equivalent
  • Must be willing to travel, potentially overnight
  • A valid clean driver’s license.
Preferred Qualifications:
  • Experience servicing microscopes or laboratory/medical equipment.
  • Component-level troubleshooting and repair experience
  • Ability to analyze & repair small, complex mechanical or electromechanical components
Compensation:
Salary is based on experience. We offer competitive pay and are willing to train motivated individuals to become skilled service technicians.
Salary $55,120 - $62,400

Benefits:
  • Paid Vacations and holidays
  • 401K
  • Commission incentive opportunities
  • Opportunity for Advancement
  • On-the-Job training provided for motivated candidates
  • Full-Time position

About the Company

N

New York Microscope Co.

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