Smart Hands / Facilities Coordinator

Location: Onsite – Pleasanton, California
Reporting to: Operations

At STN, we don't just adapt to the digital future, we engineer it. Our mission is to help organizations thrive in a rapidly evolving technology landscape through strategic insight, cutting-edge solutions, and a security-first mindset. We provide end-to-end services spanning cloud consulting, AI infrastructure, and enterprise security, enabling secure, scalable, and future-ready transformation.

As trusted advisors, we align IT investments with business outcomes that drive performance and growth, starting with deep strategic engagement and delivering tailored solutions built for long-term impact.

Our approach is innovation-led and rooted in cybersecurity, with a focus on leveraging the right technologies to solve real-world challenges. We invest in our people and foster a culture of growth, inclusion, and purpose because we believe empowered teams build transformative technology.

Overview
The Smart Hands / Facilities Coordinator is responsible for supporting onsite technical operations, warehouse coordination, equipment staging, asset management, shipping logistics, and remote engineering support. This role serves as a key operational resource for infrastructure deployment, customer equipment preparation, inventory tracking, and day-to-day facilities support. The ideal candidate is highly organized, technically capable, hands-on, and comfortable working in fast-paced operational and warehouse environments while supporting both internal teams and customer-related initiatives.

Key Responsibilities

Technical Staging & Configuration

• Perform NUC setup and configuration to support internal security initiatives and operational deployments.
• Stage, configure, and troubleshoot customer network equipment prior to deployment.
• Prepare backup appliances including base configuration, validation, and deployment readiness.
• Provide remote smart hands support for engineering teams including hardware troubleshooting, cabling, equipment installs, and onsite diagnostics.
• Assist with onsite device setup for employees including monitors, peripherals, docking stations, and workstation equipment.

Warehouse & Facilities Operations

• Maintain warehouse organization including shelving, inventory placement, labeling, and cleanliness.
• Coordinate and support office and warehouse operational needs.
• Ensure warehouse areas remain clean, safe, and operationally efficient.
• Organize and maintain inventory storage areas for internal equipment and customer consignments.
• Support facilities coordination tasks as assigned.

Shipping & Logistics

• Coordinate shipping and receiving activities for internal and customer equipment.
• Palletize equipment for outbound shipments and deployment preparation.
• Perform FedEx drop-offs and support smaller shipment logistics.
• Validate incoming shipping orders and ensure order accuracy.
• Receive, organize, and shelve shipments after consignments are created by the sales team.
• Track shipment status and coordinate with internal stakeholders to ensure timely processing.

Ticketing & Vendor Coordination

• Open and manage CoreSite tickets for Jenny orders and related facility requests.
• Coordinate with vendors, carriers, and data center personnel to support operational activities.
• Track ticket status and ensure timely completion of service requests.

Asset & Inventory Management

• Manage asset tracking for customer consignments and internal company equipment.
• Apply asset tags and maintain accurate asset documentation and inventory records.
• Track hardware lifecycle information including deployment, storage, return, and disposal status.
• Conduct inventory audits and assist with reconciliation activities.
• Maintain accurate records within asset management systems and spreadsheets.

Experience & Qualifications

Required

• High school diploma or equivalent required; technical certifications or related education preferred.
• 2+ years of experience in technical operations, warehouse coordination, IT support, or facilities operations preferred.
• Basic understanding of networking hardware, server equipment, and infrastructure environments.
• Experience with shipping/logistics processes and inventory management.
• Ability to lift and move equipment safely in warehouse and deployment environments.
• Familiarity with ticketing systems, inventory systems, and asset tracking tools.
• Valid driver’s license preferred for shipping drop-offs and local operational support.

Preferred

• Strong organizational and multitasking skills
• Hands-on technical troubleshooting ability
• Detail-oriented with strong documentation practices
• Ability to work independently and manage priorities effectively
• Strong communication and teamwork skills
• Customer service mindset with responsiveness and professionalism
• Comfortable working in warehouse, office, and data center environments
• Basic networking and hardware knowledge
• Ability to follow operational procedures and maintain accuracy
• Proactive problem-solving and adaptability in fast-paced environments

Compensation

• Full-Time, Exempt
• $70,000-$100,000/year, DOE

Benefits

• Health Coverage – Medical, Dental & Vision
• FSA Health and Dependent Care available
• 401(k) Plan
• Unlimited Paid Time Off (PTO)
• Observed Holidays Paid
• Cell Phone Allowance
• Collaborative, growth-driven culture

Candidates must be U.S. Citizens or Permanent Residents. We are unable to provide sponsorship at this time.

Employment is contingent upon the successful completion of a background check and reference verification. All applicants must be authorized to work in the United States on a full-time basis.

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