SmartPak Equine Customer Service Agent

What role will you play in helping us write the next chapter? 

About the job:  

TheSmartPakCustomer CareTeam ispassionatelyfocused on powering healthy horses and happy riders!The CustomerService Agentrole is an exciting position supportingSmartPak’scall center.We’relooking for awesome horse people who can bring in their own equine experience to support our customersand their horses.The CustomerService Agentrole focuses on customer engagement, health knowledge,supplement subscriptions, andexpertisein our current product assortment. This position is hourly, fully remote, and requires some evening hoursand weekends.

Hourly Rate: $17/hr 

Location: Remote

Here'swhatyou’lldo:

• EngagewithSmartPakcustomers over the phone,chat, and text–partneringwithcustomersto provide thoughtfulrecommendationsand support.

• Promotebrand loyaltywhileproviding solutions toSmartPakcustomers for their equestrian needs  

• Increasesales ofSmartPaks, supplement subscriptions, and tack and equipment bydemonstratingdeep productexpertiseand serving as a trusted resource for customers

• Cultivaterelationships with our customers by providing exemplary customer service  

• Drivebrand-building initiatives through the execution of marketing programs and promotions  

• Provideaccurateaccount management and follow-up based on customer needs 

• Responsible for schedule adherence and meeting productivity standards

Qualifications:

• 5+ years of hands-on equine experience

• Equine focused degrees preferred 

• Passion for helping customers and supporting the healthand well-being of their horses

• Sophisticated verbal and written communication skills  

• Technologically savvy with working knowledge of Microsoft Office, including Word, Excel, and Outlook  

• Aptitude to quickly learn and confidently navigate new computer systems  

• Ability to approach challenges with creativity and a solutions-oriented mindset

• Proficient time management and organizational skills  

• Comfortable making decisions in ambiguous situations, communicating clearly, and building positive working relationships

• Exhibits sales aptitude and willingness to improve upon these skills  

• Comfortable working independently, as well as in a group  

• Ability to stay motivated in a remote environment  

• Customer service experience preferred  

• Telephone and/or retail background are a plus   

Remote Technology requirements:   

• Remote position requires access to high-speed Cable or Fiber Optic internet with a modem or wireless box. Connection must be hard-lined into modem or wireless box;SmartPakwill provide a standard 4-foot CAT-6 line. Candidates with Satellite and DSL internet will not be considered as these connections are NOT compatible withSmartPak'sinternet phone system.Use ofWiFiis notpermitted. Applicants must have service through a major Internet Service Provider.

• Must own a mobile device that has the capability to download and access the Okta Verify application, which is a freeapp.

• Applicantor a member of their household must have access to communicate with Internet Service Provider and bepermittedto request service or receive technical support as needed.