Position : SmartComm Project Manager
Location : Boston, MA
Model:
(5 Days Office)
Job Type:
Full time
Design, develop, and maintain SmartComm correspondence templates and document solutions.
Configure and customize customer communication workflows using Smart Communications CCM.
Implement business requirements for policy letters, statements, notices, and customer correspondence.
Develop and support PDF generation and document composition solutions.
Perform template enhancements, compliance driven updates, and production fixes.
Analyze incidents and provide L2/L3 production support.
Troubleshoot document generation, batch processing, and integration issues.
Collaborate with business analysts, QA teams, and client stakeholders.
Participate in release management, deployment, and post production support activities.
Support migration projects from legacy CCM platforms such as xPression, Documaker, or other correspondence systems. Ensure adherence to SDLC, change management, and documentation standards.
Salary:
Full-time:
The pay range for this role is ***k ***k per annum including any bonuses or variable pay. *** also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate
AI tools may assist in the recruitment process; however, all hiring decisions are made by the recruitment team based on a comprehensive evaluation of candidates."
*** is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities.
Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ***.