| Job Title | SNAP Policy & Quality Control SME | |||||||||
| Client Company/Dept. Name | Arizona Department of Economic Security (ADES), AZ | |||||||||
| Address | 1802 West Jackson #100 | City Name | Phoenix | State Name | AZ-Arizona | Zip Code | 85007 | If others (Address) | ||
| Duration of the project | Undetermined | Start Date | Services Award date is 04/06/2026 and services will start upon fully executed work order and issuance of purchase order | Project End Date | Undetermined | Due date for Resume submission | 27th March 2026 | |||
| No. of Openings | 1 | No. of Maximum Submissions | 1 | |||||||
| Project Overview | The Arizona Department of Economic Security (ADES), Division of Benefits and Medical Eligibility (DBME), is seeking consulting support to improve the Supplemental Nutrition Assistance Program (SNAP) Payment Error Rate (PER) through targeted policy review, operational improvement, and performance optimization. The selected vendor will provide advisory support across three key workstreams: policy and regulatory analysis, workflow and process redesign, and workshops with metrics-driven improvement. The engagement is milestone-based and requires strong governance, quality assurance, and delivery oversight. | |||||||||
| Mandatory Requirement | Minimum 10+ years of total professional experience with: 5+ years directly supporting SNAP policy, eligibility, quality control, or program integrity functions 3+ years advising leadership on policy interpretation, simplification, or compliance improvements Demonstrated direct working knowledge of federal SNAP regulations and state-level implementation practices, including eligibility determination and error rate drivers Proven experience performing policy analysis and quality control reviews, including identifying gaps that impact compliance, accuracy, and administrative error Experience supporting or leading initiatives related to SNAP Payment Error Rate (PER), quality control remediation, or compliance improvement Strong experience in translating complex federal and state regulations into clear operational or procedural guidance Demonstrated ability to perform root-cause analysis of error drivers, including policy misinterpretation, process gaps, or documentation issues Experience preparing detailed findings, recommendations, and policy improvement strategies for executive or program leadership Must have experience working in or with state government human services agencies or public-benefits programs Must not be limited to: General compliance roles without SNAP or benefits experience Healthcare-only compliance backgrounds without eligibility exposure Caseworker-only experience without policy or QC leadership | |||||||||
| Job Description | Serve as the primary subject matter expert for SNAP policy, quality control, and regulatory alignment, supporting ADES in improving program accuracy and compliance Lead execution of Policy Review and Gap Analysis activities, including comprehensive review of federal and state SNAP policies and procedures Analyze current policies to identify: Opportunities for policy simplification and streamlining Misalignments between federal requirements and state implementation Policy-driven contributors to SNAP error rates Evaluate federal options and state flexibilities, translating complex regulatory requirements into clear, actionable procedural guidance Provide critical analysis of existing policies and quality control processes, challenging legacy approaches that may hinder compliance or performance Support development of policy-related deliverables, including: Detailed findings on federal/state alignment Recommendations for process and policy improvements Documentation supporting improved Quality Control (QC) outcomes Collaborate with the Engagement Lead and Process Improvement Lead to ensure policy recommendations align with operational workflows and implementation feasibility Contribute to evidence-based insights, integrating policy findings with qualitative feedback and performance data collected during the engagement Participate in stakeholder discussions and workshops, providing subject matter expertise to leadership, program managers, and operational staff | |||||||||
| Skill set info | Deep expertise in SNAP policy, eligibility rules, and quality control frameworks, including federal and state regulatory requirements Strong understanding of SNAP Payment Error Rate (PER) drivers, compliance risks, and corrective action strategies Proven ability to conduct policy gap analysis and regulatory alignment assessments in government or regulated environments Strong analytical skills with experience performing root-cause analysis of errors, compliance issues, and operational breakdowns Ability to translate complex regulations into practical, operational guidance for frontline and supervisory staff Experience developing policy recommendations and advisory deliverables that are actionable and aligned with program goals Familiarity with quality assurance and program integrity practices, including QC review processes and audit considerations Ability to work collaboratively across teams, ensuring alignment between policy, operations, and process improvement efforts Strong written and verbal communication skills, particularly in developing reports, findings, and executive summaries Preferred experience includes: Former SNAP policy manager, QC manager, or program integrity lead Experience supporting multiple states or large-scale human services programs Advanced degree or background in policy, law, or public administration | |||||||||
| Education | Bachelor's degree required in Public Policy, Public Administration, Social Work, Law, Business, or a related field Advanced degree such as JD, MPA, MPP, or MSW preferred | |||||||||
| Certifications (if required) | N/A | |||||||||
| Documentation Required for submission | Resume & References | |||||||||
| Work Hours | General | |||||||||
| Work authorization required | US Citizen & GC | |||||||||
| Relocation is accepted | N/A | |||||||||
| Remote work | Yes | |||||||||
| Additional Notes if any | Hybrid | |||||||||
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