Analysis Skills, Computer Security, Customer Escalations, DNS Name Resolution, Disaster Recovery, HTTP (HyperText Transport Protocol), Hybrid Cloud, IP (Internet Protocol), IPv4, IPv6, Incident Response, Information Assets, Information Technology & Information Systems, Information/Data Security (InfoSec), Internet Security, Malware, Microsoft Product Family, Network Administration/Management, Network Security, Network Systems, Root Cause Analysis, SSL-TLS (Secure Socket Layer - Transport Layer Security), Security Attacks, Security Information and Event Management (SIEM), Security Monitoring, Splunk, Subnetting