Social Care Navigator - Bilingual, Mandarin or Cantonese/English

About Epicured

Epicured helps prevent and manage chronic disease through medically tailored nutrition, combining clinical research with culinary expertise to improve health outcomes nationwide. Join a mission-driven team working at the intersection of food, healthcare, and technology.

Position Overview

Epicured is hiring Social Care Navigators to support New York’s Medicaid Section 1115 Waiver program. In this role, you’ll engage Medicaid members, assess eligibility for Health-Related Social Needs (HRSN) services, and coordinate referrals through Epicured and community partners.

This role, reporting to the Associate Director of Member Experience, is ideal for someone who is organized, compassionate, tech-savvy, and comfortable working in a high-volume virtual contact center environment.

Key Responsibilities

• Manage inbound and outbound member communications via phone and email, leveraging Five9 and various partner technology platforms

• Conduct outreach to screen potential members, assess eligibility, and navigate members to service providers based on identified health-related social needs

• Track and follow up on referrals to ensure service delivery and satisfaction

• Maintain accurate documentation in program platforms and internal systems

• Support members with program questions 

• Comply with Medicaid, HIPAA, and NYS DOH requirements

Qualifications

Required

• High school diploma (Associate degree preferred)

• 3–5 years of experience in customer service, call centers, social services, care navigation, or related fields

• Experience in a virtual contact center environment (Five9 preferred)

• Strong communication and member engagement skills; Mandarin or Cantonese/English language fluency

• Ability to manage high-volume interactions in a compliance-driven setting

Preferred

• Experience with Medicaid, Social Care Networks (SCNs), or health-related social needs (HRSN) programs

• Background in healthcare, care coordination, patient support, or community-based services

Schedule

• Availability between 9:00 AM–6:00 PM EST, Monday–Saturday, with weekly schedule assigned based on evolving business needs

Compensation & Benefits

Pay: $21–$23/hour, Non-exempt,  based on experience

Benefits:

• 401(k)

• Medical, dental, and vision insurance

• Employee meal discounts

Equal Opportunity Employer

• Epicured is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of age, race, creed, color, national origin, religion, gender, sexual orientation, gender identity or expression, disability, veteran status, or any other protected status under federal, state, or local law.

How to Apply

• Apply through the job board. Questions may be directed to careers@getepicured.com.