Social Casework Coordinator - Child Care Program

Social Casework Coordinator - Child Care Program

Salary

$54,808.00 - $82,700.80 Annually

Location

300 E Franklin Street, Richmond, VA 23219, VA

Job Type

Full-Time

Job Number

27M00000966

Department

Social Services

Opening Date

10/04/2026

Closing Date

10/18/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Are you Richmond R.E.A.D.Y? Respect. Equity. Accountability. Diversity…YOU!!!

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

Description

The City of Richmond Department of Social Services Division of Economic Support Independence is seeking a highly qualified candidate to fill the position of Social Casework Coordinator to work in the Child Care Program Unit. The incumbent is responsible for providing supportive services to families through government assistance programs.

The anticipated hiring range is $54,808-$70,000.

Duties include but are not limited to

• Processing childcare applications;
• Providing caseload management to include monitoring contracts for customers assigned to the Employment Services Program;
• Completing reports for childcare cases;
• Processing requests for emergency services (delinquent utility bills, housing needs, etc.);
• Utilizing automated computer system to enter purchase order/invoices;
• Working to assist customers to gain self-sufficiency while maintaining compliance and confidentiality.
• Participates in Mass Care Center operations during incidents or declared emergencies as needed for the duration oft he event.
• Performs other duties as assigned.

City of Richmond Department of Social Services employees are considered essential personnel may be required to work during inclement weather and times of declared emergencies.

Qualifications, Special Certifications and Licenses

KNOWLEDGE, SKILLS, AND ABILITIES:

Considerable knowledge in principles, practices, and techniques of case management; laws, regulations, and rules governing the provision of social services to children and youth, adults, seniors, etc.; current social, economic, and health programs appropriate for the population served; and available community resources.

Demonstrated skills in sound judgment and reasoning; excellent interpersonal communication; interviewing; and technological proficiency (e.g. computers/software programs).

Demonstrated ability to work independently with minimal supervision; problem-solve; evaluate data; understand and interpret regulations and laws; work with diverse populations, including hard-to-serve and low income; manage confidential/sensitive data with a high degree of confidentiality; and coordinate and facilitate programs.

MINIMUM TRAINING AND EXPERIENCE:

• Associates degree in human services, social services, or related field;
• Bachelors degree in human services or social services preferred;
• Three years of human services or social casework paraprofessional experience;
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.

LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:

• Some assignments may require a valid Drivers License with a satisfactory driving record or a valid Commonwealth of Virginia Drivers License within 30 days of hire.

PREFERRED TRAINING AND EXPERIENCE:

• Considerable knowledge of the following: Child Care Service delivery systems, Current social services issues and trends, economic and work/family concerns, social services casework philosophy, methods, and practices;
• Ability to process high volume caseload;
• Ability to work with diverse, socially and economically challenged population;
• Strong personal computer, interpersonal and verbal/written communication skills.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Veronica Kenner, by email at HR-ADA@rva.gov.

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

The City of Richmond Values Veterans. We are an official V3 Certified Company.

The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.

With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".

The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.

01

10-point compensable veteran. You must have an existing compensable service-connected disability of 10 percent or more. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veterans widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled. Do any of these apply?

• Yes
• No

02

5-point veterans must have been discharged under honorable conditions and had one of the following: Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52-7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 - 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Do any of these apply?

• Yes
• No

03

Employees in this job classification are designated ESSENTIAL PERSONNEL and must be available to report to work during disasters, inclement weather, and other declared emergencies. Are you available and willing to work under these conditions?

• Yes
• No

04

Do you have a valid Drivers License or ability to obtain a VA Drivers License within 30-days of hire?

• Yes
• No

05

Which best describes your highest level of education?

• High School Diploma/GED
• Some College
• Associates Degree
• Bachelors/Advanced Degree
• None of the above

06

Which best describes your years of experience working as a Social Casework Coordinator?

• Less than 3 year of experience
• 3 to 5 years of experience
• 5 or more years of experience

07

Which best describes your years of experience determining client benefit eligibility?

• Less than 3 years of experience
• 3 to 5 years of experience
• 5 or more years of experience

08

Which best describes your years of experience using social services automated systems?

• Less than 3 years of experience
• 3 to 5 years of experience
• 5 or more years of experience

09

Which best describes your years of experience working with a childcare services?

• Less than 3 years of experience
• 3 to 5 years of experience
• 5 or more years of experience

10

Which best describes your years of experience in general social services or human services case management?

• Less than 3 years of experience
• 3 to 5 years of experience
• 5 or more years of experience

11

Which best describes your level of knowledge of social services casework philosophy, methods, and practices?

• Limited knowledge
• Intermediate knowledge
• Advanced knowledge
• No knowledge

12

Explain how your education and experience in delivering social services as it pertains to the delivery of daycare services has helped you prepare for this position.

Required Question

Employer City of Richmond

Address 900 East Broad Street

Suite

Richmond, Virginia, 23219

Phone (804) 646-5660

804-646-5660

Website https://www.rva.gov/