Social Engagement Specialist

About Stream Companies

Stream Companies is a full-service, fully integrated advertising agency built for brands that want to move forward. Founded in 1997 and headquartered in Malvern, Pennsylvania, we partner with clients to launch, position, and manage brands through both full-service relationships and project-based work.

We operate with an entrepreneurial mindset-collaborative, curious, and always pushing what's next. By combining strategic planning, creative development, media planning and buying, digital, interactive, television, production, and co-op management with cutting-edge technology, we deliver integrated solutions designed for today's marketing challenges.

The Social Engagement Specialist is responsible for driving organic traffic and customer engagement through effective social media marketing. This role requires a strong understanding of content optimization (copy, imagery, hashtags) and the ability to adapt to fast-paced environments and shifting priorities from Retail Ready Social Submissions. The specialist will contribute to developing engaging social marketing that aligns with client brand strategies, demonstrating a proactive and adaptable approach to new technologies and trends.

Essential Responsibilities:

• Craft accompanying copy including relevant hashtags for client-submitted content via Retail Ready Social Submission Platform. Deploy to various client social profiles utilizing Agorapulse.
• Ensure content submitted by client is scheduled within 1 business day.
• Serves as a resource for the team, stays informed of current client & manufacturer branding, campaigns, and goals, and assists in the coordination of necessary content
• Adhere to Stream's 1-hour response, 24-hour resolution policy
• Check scheduled posts for error-free deployment.
• Ensure projects are delivered on time and in line with the clients' brands & expectations.
• Keep Retail Ready Social Submission Platform organized and updated as posts are scheduled.
• Utilizes bulk import to schedule organic social calendars a quarter at a time
• Ensures client preferred hashtags and brand elements are carried through in post copy
• Image sourcing via AEM to accompany calendars
• Take direction and feedback from Creative Leadership team
• Proficient in Facebook Business Manager
• Monitor direct messages and comments across various social media platforms with a professional customer-service attentiveness
• Closely monitor and analyze social media analytics to identify trends, measure campaign performance, and inform strategic adjustments.

Qualifications:

• Bachelor's degree or certificate in social media, graphic design, or related creative discipline
• 2+ years related work experience
• Proficient in Microsoft Office products

Skills & Experience:

• Detail-oriented with strong organizational and project management skills, able to work well under deadlines

• Proficient in Adobe (Creative Cloud)

• Color correction, cropping, adding brand elements, callouts, etc.

• Highly proficient in Agorapulse

• Adobe Experience Manager Assets (AEM) knowledge and utilization

• Works well under deadlines and delivers requests on time

• A team player who possesses strong communication and time management skills

• Adhere to proofing processes and all Stream procedures

• Understanding of automotive marketing, brand guidelines, and OEM compliance.