Social Media Associate - CoStar Group - Arlington, VA

Who is CoStar Group?  

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.  Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.   

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offeringstoour customers.  We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors.  We continue that effort today and are always working to improve and drive innovation.  This is how we deliver for our customers, our employees, and investors.  By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.  

RoleOverview: Social Media Associate

Arlington, VA | In office, Monday-Friday

The Social Media Associate owns social media community management, listening, and performance reporting for CoStar Group and CoStar. This role protects and enhances brand reputation, strengthens customer relationships, and generatesthe insights that power organic content, boosting (paid social), and employee advocacystrategy across the parent company and flagship product.

Responsibilities

Community Management:

• Monitor and engage with CoStar Group and CoStar's socialmediacommunities across platforms daily, including comments, DMs, mentions and tags.

• Implement strategies to grow and nurture online audience engagementthat reinforce our brand voice.

• Respond to community inquiriesand feedback promptly and professionally, proactively identifying opportunities for deeper engagement.

• Escalate product- or service-related questions to the appropriate internal stakeholders and track resolution.

• Monitor daily media coverage and translate relevant coverage into timely socialmediaengagement or content opportunities.

• Support and help refine the team's social media moderation and crisis management protocols.

• Strategically follow employee advocates, clients, prospects,andcommunity partners.

• Monitor compliance with social media guidelines and escalate brand risk as needed.

Social Listening:

• Monitor socialmediaconversations to surface decision-ready insights for marketing, sales,product, HR, and analytics teams.

• Build andmaintainlisteningqueries, refining them regularly to ensureaccurate, high-signal data capture.

• Partner with social media and analytics teams to connect listening insights tostrategic contentfeedbackloops.

Reportingand Insights:

• Track and analyze community engagementand listeningmetrics, delivering insights to improve strategy.

• Monitor organicsocial mediacontent performance and surface recommendations for optimization.

• Reconcile and analyzeboosting (paidsocial)campaign performance and audience datato informoptimizations.

• Organize Employee Advocacyusers into teams andgroups to streamline reporting.

• Measure employee advocacy program effectiveness and recommend improvements to reach and participation.

• Develop and driveconsistentreporting cadence:weeklyteamchatstandups, monthly management reports, and quarterly business reviews.

Cross-Functional Collaboration

• Proactivelymonitorand shareplatform updates and emerging social media trends to ensure social media community management, social listening, and reporting strategiesremainaligned with current best practices.

• Support social media team with organic social, boosting (paid social), and employee advocacysurges andcoverage as needed.

Basic Qualifications

• Bachelor's degree in Marketing, Communications, Journalism, Public Relations, Sociology, Psychology, English, or a related field,from an accredited, not-for-profit, in person, University or College.

• 2+ years of experience in social media, public relations, customer service, communications, orrelated fields.

• 1+ years of experience with Sprout Social or a similar monitoring/reporting tool.

• Strong organizational and time-management skills, with the ability to manage multiple concurrent workflows.

• Strong analytical, written, and verbal communication skills, with a customer-centric approach to engagement.

• Exceptional attention to detail and commitment to accuracy.

Preferred Qualifications and Skills

• Ability to think strategically and act proactively in ambiguous situations.

• Flexibility and adaptability in a fast-changing social media environment.

• Composure and resilience when engaging with challenging or critical public feedback.

• Demonstrated curiosity and commitment to continued learning and professional development.

• Proficiencywith Microsoft Outlook, Teams, Word, PowerPoint, and Excel.

• Experience with Asana or similar project managementtoolsa plus.

• Ability to read and write in Spanish and/or French a plus.

What’s In It For You? 

If you are a driven professional looking for a high-growth, high-reward career, CoStar Group offers the ideal opportunity.  Be part of a best-in-class company with strong year-over-year growth that invests in your success. Enjoy a rewarding atmosphere where you can learn, excel, and grow.  

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.   

We offer you generous compensation and performance-based incentives.CoStar Group also invests inyour professionaland academic growth with internal training and tuition reimbursement.

Our benefits package includes (but is not limited to):  

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug  

• Life, legal, and supplementary insurance  

• Virtual and in person mental health counseling services for individuals and family  

• Commuter and parking benefits  

• 401(K) retirement plan with matching contributions  

• Employee stock purchase plan  

• Paid time off  

• Tuition reimbursement  

• On-site fitness center and/or reimbursed fitness center membership costs (location dependent)  

• Access to CoStar Group’s Employee Resource Groups  

• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks  

Sponsorship