Job Description
Required Qualifications
- Bachelor’s degree in Business, Public Relations, Mass Communication, Marketing, New Media, Journalism, or equivalent experience in any of these areas.
- 1-2 years in a customer service-oriented role
- 1 year in using social media for a business
- 1-2 years in a communications-focused role.
- Knowledge and understanding of social media platforms, including use cases for customers or fans and for brands.
- Knowledge of Publix history, culture, and branding.
- Drive
- Flexibility/Adaptability
- Initiative
- Stress-Tolerance
- Time Management
- Data Analysis
- Innovation/Creativity
- Situational Awareness
- Customer Focus
- Written Communication
- Microsoft Word, Microsoft Excel, Microsoft PowerPoint (Basic)
- Other Microsoft Office applications not otherwise mentioned (Outlook, Windows Explorer, SharePoint, Planner, etc.)
- Availability to work nights, weekends, holidays, and extended hours (As business needs require)
Preferred Qualifications
- Bachelor’s Degree in Business, Public Relations, Mass Communication, Marketing, New Media, Journalism
- 3-5 years or more in customer service-oriented role
- 2 years or more in social media for a business
- 2 years or more in a communications-focused role.
- Bilingual including written communication (Spanish and English)
- Knowledge in best practices for customer communication and response protocols, established in the department.
- Knowledge and understanding of social media analysis and trends identification.
- Knowledge of external and internal product and service information
- Microsoft Word (Intermediate)
- Microsoft Excel (Intermediate)
- Microsoft PowerPoint (Intermediate)
- Social media aggregating and listening tool(s) such as Sprinklr
- Social media engagement tool
- Social media publishing tool
- CCSM case management system
Marketing
Skills
Analysis Skillsunmatched
Best Practicesunmatched
Brand Marketing (Branding)unmatched
Case Managementunmatched
Communications Protocolsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Data Analysisunmatched
English Languageunmatched
Journalismunmatched
Marketingunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft PowerPointunmatched
Microsoft SharePointunmatched
Microsoft Windows Operating Systemunmatched
Microsoft Wordunmatched
Multilingualunmatched
New Mediaunmatched
Organizational Skillsunmatched
Public/Media/Press/Analyst Relationsunmatched
Publishingunmatched
Publishing Softwareunmatched
Social Mediaunmatched
Spanish Languageunmatched
Time Managementunmatched
Trend Analysisunmatched
Use Casesunmatched
Level up your application
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesImprove your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Free resume builder