SOCIAL MEDIA & DIGITAL CONTENT MANAGER (ELECTED OFFICIAL)

SOCIAL MEDIA & DIGITAL CONTENT MANAGER (ELECTED OFFICIAL)

Salary $70,000.00 - $85,000.00 Annually

Location City of Miami, FL

Job Type Full-Time

Job Number 8406-20260317-EO

Department Commissioner - District 1

Opening Date 03/17/2026

Closing Date Continuous

Description

Benefits

Questions

An Equal Opportunity Employer

Nature of Work

Salary will depend upon candidates experience and qualifications. This is advanced responsible work leading the digital communication for an elected official's office ensuring that residents receive timely, accurate, and engaging information about community initiatives, city services, and neighborhood projects. This classification will be responsible for social media management, audiovisual content creation, and community engagement. An incumbent will be required to capture events, produce content, and manage the office's online presence with professionalism and responsiveness. This position plays a key role in strengthening the connection between the elected official's office and the community through transparent and effective digital communication.

An employee in this classification will be under the general supervision of a higher-level administrator.

Essential Functions

Work includes, but is not limited to:

• managing and maintaining an elected official's social media platforms;
• planning and publishing content related to community initiatives, public services, events, and neighborhood updates;
• ensuring consistent messaging aligned with the elected official's communication style;
• capturing photo and video content during community events, meetings, and public appearances;
• producing short-form video and visual content for social media platforms;
• editing and publishing audiovisual content in a timely manner;
• ensuring timely posting of highlights and updates for residents;
• tracking engagement metrics and audience growth;
• providing insights and recommendations to improve communication reach and effectiveness;
• monitoring comments, messages, and public feedback across social media platforms relevant to the elected official and area of representation;
• identifying relevant community concerns and escalating them internally, when needed;
• responding to residents in a respectful and professional manner;
• supporting the team in addressing sensitive issues or community concerns online;
• maintaining a calm, responsible, and professional communication approach during difficult or controversial situations, as well during natural disasters;
• performing other related work, as required.

Minimum Requirements

High school diploma or its equivalent and a minimum of three (3) years of experience managing social media or digital communications for institutions, public figures, government offices, media organizations, or public-facing organizations. Experience must include creating photo and video content, as well as managing public feedback. Proficiency in speaking, reading, and writing English and Spanish is highly desirable. Experience editing video software and social media analytics is preferred.

SPECIAL NOTE: Salary will depend upon candidates experience and qualifications. An incumbent must be willing to work a flexible schedule, to include nights, holidays, weekends, and declared emergencies in order to meet the demands of the position.

Documentation Requirements

PLEASE READ CAREFULLY. Applicants, including City of Miami employees, must upload and submit attached copies of the following documents with the employment application. Please be sure to attach all required documents to your employment application each time you apply. Uploaded documents remain in your online profile but they will not attach automatically and you will be deemed ineligible without the proper documentation.

ALL DOCUMENTS SUBMITTED MUST BE CLEAR, LEGIBLE, AND IN PROPER FORMAT. THE FOLLOWING DOCUMENTS ARE REQUIRED AT TIME OF APPLICATION AND ARE ACCEPTABLE FORMS OF PROOF:

• Copy of proof of education in the form of a highschool diploma or higher education. Official/unofficial college transcripts are also accepted. If submitting transcripts, transcripts must include the following: students name, school name, number of credits, degree completion, and major. Audit/Academic reports are not accepted as substitutions for college transcripts.
• Foreign diplomas/degrees must be submitted with a credential evaluation report from an approved credential evaluation agency*. Translations of diploma/degrees are not accepted. If degree/diploma does not reflect the academic major on its face, transcripts indicating degree completion must be submitted. Audit/Academic reports are not accepted as substitutions for college transcripts.

*Approved Credential Evaluation Agencies: Credential evaluation reports showing the United States equivalency for academic credentials earned in other countries may be provided by:

• An accredited four-year college or university in the United States, OR
• A current member of the National Association of Credential Evaluation Services (NACES), OR
• A current member of the Association of International Credential Evaluators (AICE), OR
• A recognized Professional Organization

For additional list of approved credential evaluation agencies visit the Florida Department of Education.

It is the applicants responsibility to ensure that all required documents submitted with the employment application are in a format that is acceptable, clear and legible for eligibility determination or risk being disqualified. Applicants, including City of Miami employees, must completely detail their work experience on the employment application or risk being disqualified. Resumes are not required and will not be reviewed in place of the employment application.

It is the applicants responsibility to update their online profile with personal data, work experience, education, and certifications, when submitting application(s), failure to do so may result in disqualification.

An Equal Opportunity Employer

Medical Insurance

Dental

Comprehensive Vision

Optional Defined benefit pension plan

Options for deferred comp and supplemental life insurance

Note: Benefits subject to change.

01 Have you submitted a copy of your High School Diploma, GED or higher educational degree or a foreign credential evaluation which verifies your graduation? If not, please be aware that your application will be deemed ineligible.

Yes No Required Question

Employer City of Miami

Address 444 SW 2nd Avenue, 7th floor Miami, Florida, 33130

Phone (305) 416-2170

Website http://www.miamigov.com/employment