Social Media Manager

Summary:

• Work Mode: Contractor

Responsibilities:

• Review and make daily approval and rejection decisions on user-submitted video content based on established content guidelines.
• Identify and escalate grey-area content that requires additional review or policy clarification.
• Partner with internal stakeholders to revise and expand content guidelines as new content scenarios emerge.
• Source and identify potential content creators across social platforms to expand the contributor pipeline.
• Maintain accurate records of moderation decisions to support audit trails and trend analysis.
• Identify opportunities to automate or streamline portions of the moderation workflow using AI-assisted tooling.
• Provide regular reporting on content volume, approval rates, rejection reasons, and flagged patterns.

Requirements:

• Hands-on experience managing organic social media for a brand, including content publishing, copywriting, and community engagement.
• Working knowledge of platform norms, content formats, and best practices across major social channels (Instagram, TikTok, Facebook, etc.).
• Experience in a role requiring high-volume daily decision-making with strong attention to detail.
• Strong judgment and comfort making consistent decisions in ambiguous situations.
• Organized and self-directed, with the ability to manage a daily workload independently.

Preferred Skills:

• Experience writing or maintaining process documentation, guidelines, or playbooks is a plus.
• Curiosity about or experience with AI tools is a plus.