SUMMARY/OBJECTIVE
The Social Programming Coordinator is responsible for planning, coordinating, and executing the hotel's guest-facing programming, including wellness offerings, nighttime activities, and social/guest experience activations. This role works closely with the Guest Experience team to design and deliver engaging, on-brand programming that reflects the PUBLIC ethos and elevates the guest stay from arrival to departure. This is a fast-paced, guest-facing position requiring creativity, strong organizational skills, and the ability to maintain a high level of energy, enthusiasm, and flexibility across varying shifts, including evenings and weekends.
ESSENTIAL JOB FUNCTIONS
- ? Plan, coordinate, and execute the hotel's calendar of guest programming, including wellness activities, nighttime events, and social/guest experience activations.
- ? Develop creative, on-brand programming concepts that align with the PUBLIC guest experience and brand standards.
- ? Coordinate wellness offerings (e.g., fitness classes, mindfulness sessions, spa/wellness partnerships) including scheduling, vendor/instructor coordination, and space setup.
- ? Plan and host nighttime activities and social programming, ensuring smooth execution from setup through breakdown.
- ? Serve as an on-property host for programming and activities, engaging directly with guests to create memorable, personal experiences.
- ? Coordinate logistics for each activity or event, including space reservations, equipment, signage, staffing, and vendor coordination.
- ? Maintain and update the programming calendar and communicate schedules to relevant departments (Front Office, F&B, Housekeeping, Marketing).
- ? Partner with Marketing to promote programming through in-house channels, digital signage, and social media as needed.
- ? Monitor guest feedback and participation to continually refine and improve programming offerings.
- ? Manage supply and equipment needs for programming, ensuring adequate inventory and proper upkeep.
- ? Track and manage programming budgets and vendor costs, ensuring efficient use of resources.
- ? Resolve guest concerns related to programming and activities, handling all guest interactions with the highest level of hospitality and professionalism.
- ? Properly handle VIP guests and accommodate special requests whenever possible.
- ? Must be knowledgeable about PUBLIC, e.g., location, cuisine, amenities, and neighborhood offerings.
- ? Ensure all programming is executed in compliance with PUBLIC SOPs, hotel policies, and local laws.
- ? Ensure compliance with all hotel safety policies and procedures during all activities and events.
- ? Attend all mandatory meetings and training classes.
- ? Assist other departments when needed, providing lateral service.
- ? Execute all other responsibilities, tasks, and special projects as assigned by leadership.
REQUIRED SKILLS AND QUALIFICATIONS
- ? A minimum of 1-2 years of relevant experience in guest experience, event coordination, recreation/wellness programming, or hospitality.
- ? Must have the ability to work a flexible schedule, including evenings, weekends, and holidays.
- ? Must have the ability to report to work on time and when scheduled.
- ? Strong creative and organizational skills with the ability to manage multiple activities and timelines simultaneously.
- ? Be attentive, accountable, highly organized, and capable of multitasking.
- ? Possess excellent interpersonal and communication skills.
- ? Have an upbeat, energetic, authentic, and professional attitude.
- ? Comfortable engaging with and hosting groups of guests.
- ? Participate in a team environment.
PUBLIC is an equal opportunity employer. We select, train, and promote the most qualified individuals regardless of race, gender, sexual orientation, age, religion, national origin, disability, veteran status, or any other protected category. PUBLIC complies with all applicable local, state, and federal laws, including the California Fair Employment and Housing Act (FEHA).