Social Service Coordinator - Discharge Services - Day

Essential Functions and Responsibilities

Unit Based Essential Functions and Responsibilities

Core Values: Service, Integrity, Compassion

1. Demonstrates service excellence and patient and family centered care by showing respect, honesty, fairness and a positive attitude toward all customers.

2. Maintains confidentiality.

3. Demonstrates dependability, to include attendance and punctuality.

4. Is accountable - takes initiative and ownership of issues.

5. Displays a professional demeanor. Represents hospital in a positive way. Has a compassionate working relationship with patients and families.

6. Assumes personal responsibility for 2-way communication. Communicates and listens effectively with patients, families, coworkers, other departments, physicians/providers and community.

7. Supports coworkers, initiatives and a patient and family centered philosophy; pitches in; does own part and helps others.

8. Works to continuously improve work environment/processes (Performance Improvement). Demonstrates a patient and family centered focus when considering/developing improvement solutions.

9. Represents willingness/enthusiasm to create, embrace and facilitate change.

10. Develops self and others; supports a learning environment; leads by example. Encourages patients and families to give feedback and suggestions for improvement.

11. Develops working relationships critical to the organization including patients, families, coworkers, other departments, physicians/providers and community.

12. Encourages others by providing recognition and support.

Technical Excellence

1. Thinks critically; utilizes sound judgment; promptly reports potential risks.

2. Maintains state of art knowledge of area of specialty, healthcare trends and practice, and populations served.

3. Maintains a level of computer literacy appropriate to their role.

4. Meets and maintains current all unit specific and organizational skills/competencies, certifications/licensures, as required.

5. Completes hospital-required reviews, e.g. HIPAA, safety, health screening,

care concerns, and others as assigned.

6. Adheres to National Patient Safety Goals.