Position Summary
The Social Services Coordinator is responsible for serving clients and coordinating the daily functions of the Social Services operation. In addition, this role oversees Social Services volunteers, participates in community collaborations, and manages program funds and reporting requirements.
Essential Responsibilities
• Meets with applicants and assists with application processes • Assesses needs for food, utilities, housing, shelter, emotional support, and spiritual care • Determines eligibility for resources • Develops plans to address the presenting problem • Provides information on resources • Utilizes a person-centered approach to educate applicants utilizing a financial toolkit • Coaches applicants on ways to reduce energy consumption as applicable • Facilitates the case management of families utilizing the Pathway of Hope guidelines and assessment tools • Develops rapport and partnership with families • Develops case plans and supports participants in establishing goals • Meets regularly to track progress • Coordinates referrals and works to strengthen family sufficiency
Maintain client confidentiality and obtain appropriate releases of information.
Perform other duties as assigned.
Qualifications
Education
Experience
Bachelors degree in social work or related field or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
1 or more years of applicant interview or case management experience
Experience working with low-income populations preferred
Skills
Knowledge & Abilities
• Learn and adhere to The Salvation Army Social Services Code of Ethics • Adhere to professional codes of ethics as they apply to professional licensing • Understand and adhere to professional boundaries within and outside of the organization • Maintain client confidentiality and obtain appropriate releases of information • Complete Safe From Harm training and keep current as needed • Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice and promote racial understanding and reconciliation
Computer Skills
Proficient in Microsoft Office Suite
Certificates and Licenses
• Complete Safe From Harm certification and keep current as needed • Must have and maintain a current valid drivers license and pass the Salvation Army Motor Vehicle Record check (MVR)