SOCIAL SERVICES ADVOCATE 2026-03138

SOCIAL SERVICES ADVOCATE 2026-03138

Salary

$45,864.00 - $68,536.00 Annually

Location

113 W. Mountain, Fayetteville, AR

Job Type

Full Time

Job Number

03138

Department

POLICE (200)

Opening Date

08/06/2026

Closing Date

9/6/2026 5:00 PM Central

• Description
• Benefits
• Questions

The City of Fayetteville is committed to attracting, engaging and rewarding a multi-generational workforce. By offering a total rewards package including competitive compensation and benefits plans and a purposeful work life, the City is an employer of choice focused on serving our community.

Essential Job Duties

Safety/Security Sensitive Designation:

This is a safety/security sensitive position for purposes of the Arkansas Medical Marijuana Amendment.

• Provide good customer service to both internal and external customers, maintain positive and effective working relationships with other City employees (especially members of their own team), and have regular and reliable attendance that is non-disruptive.
• Under direct or general supervision, the Social Services Advocate provides access to acute emergency mental health and substance use treatment services. The Social Services Advocate plays a critical role in the effort to reduce the number of calls to law enforcement, provide alternative crisis solutions to the community, and build linkages to needed community resources. The Social Services Advocate has specialized skills and other support capabilities to help individuals experiencing homelessness, being under the influence of alcohol and controlled substances, or having a mental illness.
• Accompany officers responding to calls for service, promoting an ethical, structured, healthy, and helpful environment.
• Build relationships with clients to establish trust, follow-up to ensure resources are utilized and offer assistance to reduce barriers and facilitate access to resources.
• Maintain documentation of client contacts.
• Maintain linkages with community services and resources and refer individuals to appropriate services.
• Provide crisis intervention services, including crisis case management and short-term counseling as a follow-up from the initial evaluation.
• Help families connect with employment services and obtain financial assistance from government or private sources as appropriate.
• Compile detailed narrative and statistical reports for Police Chief's review regarding program operations; assist in the preparation of reports and documents for City Council, civic organizations, and committees.
• Perform other duties as assigned by the Chief of Police or his/her designee.

Secondary Job Duties

• Perform secondary duties as assigned.

Minimum Qualifications

• Bachelor's degree in a related field from an accredited college or university is required. Prefer experience working with culturally diverse clients in the criminal justice system, human services, or a related field.
• Valid driver's license.
• Must successfully pass background check and drug screen.
• Knowledge of federal and state laws and acts applicable to social services.
• Effectively communicate with others orally and in writing.
• Ability to manage and prioritize tasks and projects.
• Ability to anticipate and analyze problems, develop alternatives, and make recommendations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to common inquiries or complaints from clients, regulatory agencies, or members of the business community.
• Ability to solve problems, make decisions, resolve conflicts and listen effectively.
• Ability to calmly deal with crisis situations.
• Strong interpersonal skills with the ability to be compassionate and firm and always maintain appropriate confidentiality.
• Must be proficient in the use of a computer and software programs such as word processing and spreadsheet applications.
• Must be able to effectively operate standard office equipment.
• Ability to work with mathematical concepts such as addition, subtraction, multiplication, and division.
• Ability to work in a team setting and work independently with limited direction.
• Ability to work flexible hours to accommodate clients' work schedules and to assist in the police department's response to individuals in crisis.
• While performing the functions of this job, the employee is regularly required to talk and hear. The employee regularly is required to move from location to location; use hands to finger, handle, or feel; reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Vision abilities to accomplish computer and office work.

The City of Fayetteville is an equal employment opportunity employer.

Full Time, 40 or more hours per week, non uniformed employee. Eligible for all City benefits offered to full time non uniformed employees and all full time City accruals of paid leave.

Please click this link for more details on City employee benefits:

www.fayetteville-ar.gov/654/Employee-Benefits-Information

01

To qualify for this position, the candidate must possess a Bachelors degree in a related field from an accredited college or university. Do you meet this requirement?

• YES
• NO

02

If you answered yes to the previous question, please give a brief description of the degree that you have.

03

Experience working with culturally diverse clients in the criminal justice system, human services, or a related field is preferred but not required. Please describe any experience you may have in these areas.

04

To qualify for this position, a candidate must possess a valid Drivers License. Do you meet this requirement?

• YES
• NO

05

The successful candidate must successfully pass background check and drug screen. If selected, would you be able to meet this requirement?

• YES
• NO

06

The candidate must have knowledge of federal and state laws and acts applicable to social services. Please describe your past experience, work related or other that demonstrates your ability to meet these requirements.

07

The candidate must be able to effectively communicate with others orally and in writing. Would you be able to meet these requirements?

• YES
• NO

08

The candidate must have the ability to manage and prioritize tasks and projects. Please describe relevant experience you have, work related or other, in which youve utilized the above types of skills.

09

The candidate must have the ability to anticipate and analyze problems, develop alternatives, and make recommendations. Please describe any experience (work related or other) that you have in which you have successfully performed these types of skills

10

This position requires the ability to write reports, business correspondence, and procedure manuals. Do you meet this requirement?

• YES
• NO

11

The candidate must have the ability to effectively present information and respond to common inquiries or complaints from clients, regulatory agencies, or members of the business community. Please describe your experience, work related or other, in meeting these communication requirements. Please include group presentation experience.

12

The candidate must have the ability to solve problems, make decisions, resolve conflicts and listen effectively. If selected, would you be able to meet these requirements?

• YES
• NO

13

The candidate must have the ability to calmly deal with crisis situations. Please describe any experience (work related or other) that you have in which you have successfully performed these types of skills.

14

The candidate must possess strong interpersonal skills with the ability to be compassionate and firm and always maintain appropriate confidentiality. If selected, would you be able to meet these requirements?

• YES
• NO

15

The candidate must be proficient in the use of a computer and software programs such as word processing and spreadsheet applications. Do you meet these requirements?

• YES
• NO

16

If you answered yes to the previous question, please give a brief description of the software programs you are familiar with and have experience using.

17

The candidate must be able to effectively operate standard office equipment, (i.e., copier, scanner, fax, printer, etc.). Would you be able to meet this requirement?

• YES
• No

18

This position requires the ability to work with mathematical concepts such as addition, subtraction, multiplication, and division. Please describe relevant experience you have, work related or other, in which youve utilized the above types of skills.

19

The candidate must have the ability to work in a team setting and work independently with limited direction. If selected, would you be able to meet these requirements?

• YES
• NO

20

The candidate must have the ability to work flexible hours to accommodate clients work schedules and to assist in the police departments response to individuals in crisis. Would you be able to meet this requirement?

• YES
• NO

21

While performing the functions of this job, the employee is regularly required to talk and hear. The employee regularly is required to move from location to location; use hands to finger, handle, or feel; reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Vision abilities to accomplish computer and office work. If selected, would you be able to meet these requirements?

• YES
• NO

22

Please feel free to use the space below to describe any additional skills, education, or other traits you possess which you believe qualify you for this position.

Required Question

Employer City of Fayetteville, Arkansas

Address 113 W. Mountain

Fayetteville, Arkansas, 72701

Phone 479-575-8278

Website http://www.fayetteville-ar.gov