Social Services Consultant

Social Service Consultant (Bilingual)

Esperanza Health Center

Department: Social Services

Reports To: Social Service Supervisor

Status: Full-Time, Non-Exempt

Schedule: Monday-Friday, 40 hours/week

Travel: Less than 10%

Salary Range:

• High School Diploma: $18.00 to $20.50 per hour

• Bachelor's Degree: $20.25 to $23.25 per hour

About Esperanza Health Center

Esperanza Health Center is a multicultural Christian ministry providing holistic, affordable, bilingual healthcare to the Latino and underserved communities of Philadelphia. Our mission is to deliver high-quality, compassionate care in Jesus' name, regardless of ability to pay, addressing the physical, emotional, social, and spiritual needs of those we serve.

Position Summary

Esperanza Health Center is seeking a bilingual Social Service Consultant (SSC) to join our interdisciplinary care team. Social Service Consultants work directly with patients-both in person and by phone-to assess social needs, connect patients to critical community resources, and reduce barriers to care.

SSCs collaborate closely with medical providers, behavioral health clinicians, and community health staff to deliver comprehensive, patient-centered care addressing social determinants of health in a culturally responsive and holistic manner.

Key Responsibilities

• Meet with patients in person or by phone to assess social determinants of health and provide culturally appropriate resources

• Maintain accurate documentation in the Electronic Medical Record (EMR)

• Provide limited case management services for an assigned panel of patients living with HIV

• Provide crisis intervention and referrals for patients experiencing domestic violence or child abuse

• Conduct HIV counseling and testing in accordance with established guidelines

• Assist uninsured patients with enrollment in health insurance programs and follow up to address barriers

• Support patients with insurance renewal processes as needed

• Facilitate referrals to Early Intervention and Autism Evaluation services

• Work with children and their families to support linkage to needed resources and assist with navigating the educational system, welfare system, and other external agencies impacting health and well-being

What We Offer

• Fixed Monday-Friday schedule (no evenings, weekends, or on-call requirements)

• Meaningful, mission-driven work serving underserved communities

• Opportunities for professional growth and skill development

• Three one-day, organization-wide staff retreats each year

• Competitive paid time off including vacation, sick, and holidays

• One-month paid sabbatical after seven years of service

• Medical and dental insurance, retirement plan, and short- and long-term disability coverage

• Tuition reimbursement program after one year of employment

• Eligibility for federal and state loan forgiveness programs

Qualifications & Skills

• Bachelor's degree preferred

• Bilingual in English and Spanish required

• Ability to work effectively in a fast-paced, team-based environment

• Strong communication, organization, and interpersonal skills

• Passion for innovative approaches to delivering high-quality social services

• Commitment to working in a Christian healthcare ministry grounded in compassion, dignity, and service

Equal Employment Opportunity

Esperanza Health Center is an equal employment organization. We do not discriminate on the basis of race, color, creed, age, sex, marital status, national origin, or physical or mental disability.